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64-8 Processing times
Yet I am still waiting for a SA1 and 64-8 to be processed from June.
You can only use the online if you have all the matching information, very often the client doesn't have the UTR so it's easier at that point to provide a paper form and get the UTR once it has been actioned. Plus we have had instances of the online notification not turning up within the 30 day access period. 64-8 should be priority post dealt with on day of receipt.
SA1 - Notification to Revenue
A form that can not be completed on line and often the form that starts the process to produce a UTR.
64-8 and online authorisations
All very well to encourage use of online authorisation, but even where this is in place HMRC often maintain no authorisation exists because they haven't had a paper 64-8.
Can we invoivc HMRC for wasting our time ?
Conflicting advice by HMRC
If you log onto HMRC online services as an agent, and go through the process of completing an online 64-8 for Self Assessment purpose, then you are presented with the following script in the relevant heading:
"Self Assessment (SA) for Agents (including National Insurance and Tax Credits for current claimants)"
Note the "... including ... Tax Credits ..."
This seems to be at odds with the statement in
http://www.hmrc.gov.uk/agents/started-tc.htm#1
"If your client wants you to deal with HMRC on their behalf for tax credits, they must formally authorise you to do so by completing a paper form 64-8" (emphasis on "paper" added)
As HMRC do not date their web pages we cannot be certain which advice predates the other, not that conflicting advice is desirable anyway.
I see that HMRC are particularly keen for agents not to submit multiple instances of 64-8, ie online and by paper, but this advice does not seem particularly geared to further that desire.
So, is there a definitive statement as to which is correct?
With kind regards
Clint Westwood
Version number
You make a good point there Clint - especially for a public body, HMRC should version-number its pages to show when content has changed. Certain newspapers do have a change history attached to their news pages and it does make a lot of sense for HMRC pages to have something similar, perhaps with an RSS feed of site (or subsite) changes.
64-8
I sent two 64-8 forms in same envelope on 29 July.
One was processed and now appears on my agent online service, the other does not.
Sent a copy of my original letter and missing 64-8 by fax on 5 September. No action.
Telephoned on 13 September - told that faxes get dealt with as ordinary post but "I will email someone and get them to look into it".
Telephoned again today - told "currently expecting 64-8 not being dealt with until 29 December" and "nothing more I can do". When I asked to speak to a manager the guy stifled a laugh - obviously took the view "you are wasting your time there mate etc".
Spoke to manager - taken details again and says that it should be dealt with within two weeks. Emphasis on "should be"!. Also referred to online processing but that doesnt seem to be much of an option going by previous comments.
And all of this time cannot be charged to my client. Oh, by the way, I got a standard harsh letter last week because I have £250 outstanding for my tax - if I could get away from having to deal with HMRC I might be able to earn some fees to get my tax up to date!
Big question - are we now in the 21st century?