HMRC launches new agent phone line
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I've been a journalist for four years, writing on a wide variety of topics from business and finance to travel, culture and celebrities. I began my career as an editorial assistant for Palladian Publications, a B2B publisher specialising in technical magazines for professionals in primary industries. I later moved into consumer magazines as a...
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Funny comment
This little gem came from George Bull, tax partner at Baker Tilly:
"HMRC has introduced a single phone number for agents to use in connection with PAYE and Self Assessment issues. Without a trace of irony the Revenue’s news release refers to the Single Agent Dedicated Line. How long before it starts being called the SADLine?"
Dedicated Line
According to my list the number is the dedicated agent line for the East Cheshire area.
The Issue I have with these agent dedicated lines is that Agents are giving out the numbers to thier clients. So when HMRC now answer the first thing they say is are you the agent or client !! Beats the point of having an agent line.
Alan
Waste
If, as seems to happen, the person your talking to doesnt have access to the clients records, they really are a waste of time.
agent lines
Dead right - unless it is a really simple query most of the HMRC operatives don't seem to know much at all and have ,imited powers to do anything useful.
Hang on....
"New initiatives to improve call management have seen the number of calls answered go up to 73%, and figures from the National Audit Office show that HMRC is on target to answer 90% by March 2012"
Does this mean that 17% of callers have to wait almost 2 years for their call to be answered?!
Whats' new??
I have a two page list of numbers with dedicated agent phone numbers (with their old numbers and new numbers and migration dates) that I downloaded about 2 years ago. Each number covers a group of specific tax offices. The number 0845 366 7855 - migration date 15.7.2008 - covers about 5 tax offices, including Midlands West. I assume this has now all changed??
0845 Numbers
Glad to see we are still given an opportunity to contribute to HMRC's coffers whenever we want to speak to them.
Try the saynoto0845 site - they usually have the normal landlin
Glad to see we are still given an opportunity to contribute to HMRC's coffers whenever we want to speak to them.
Posted by chatman on Mon, 07/06/2010 - 15:57
saynoto0845
Typical, have checked this site and there is no "normal" number listed as an alternative to the 0845 366 7855 number.
ADL for VAT and other taxes
Does anyone know whether HMRC will issue an ADL for VAT, CT and PAYE issues? I was on hold for nearly 20 minutes on the general VAT line today (0845 010 9000).
0845 vs 030
HMRC should be using 030 numbers instead of 0845, as they offer all of the benefits of 0845 (such as auto-routing to multiple locations), whilst costing the same to callers as standard geographical numbers from ALL phones. see http://en.wikipedia.org/wiki/03_numbers