OPINION: Working? Together? By Simon Sweetman
Simon Sweetman wonders whether HMRC will reach those sunlit uplands, or whether it will all sink into the swamp before we get there.
The road to the brave new world of HMRC's customer oriented policies does not appear to be entirely broad and straight. But, perhaps as Thomas the Rhymer found, the road to righteousness is all set about with thorns and briars (as distinct from the fine wide road leading to the infernal regions, or possibly Jersey). As he was also warned, it is a road to which few aspire.