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Sage Satisfaction?
Based on my experiences, these words are mutually exclusive.
I wish that I had known about this survey; my views would have more than compensated for any favourable comments.
Satisfaction scores
Thanks for the comments so far everyone, and yes we have heard all the reports about Sage. Once the budget is over, this is a topic I will be raising with the company. The scores from our survey do tell a story - but the final point holds: Sage plays by its own rules in this market and has established a dominant position in spite of having products that not as well liked as rivals'. That's marketing power and it works. Cf Microsoft and Apple, perhaps.
A word to Chris - yes, we are open to the Radio 4 Personality of the Year syndrome and have seen several attempts to bolster the votes in our various surveys. We do check the returns carefully for obvious signs of manipulation. Some, but not many, suspicious participants have been removed. And as the results suggest, the replies we did analyse do not show any obvious bias towards Sage.
This possibility of manipulation is why we always emphasise that our survey presents a snapshot of our user community at a certain point of time. When we return next time and collect a new set of data, any obvious spikes will become apparent in the long term trend lines.
Ultimately the best defence if all of the vendors encourage their users (as opposed to employees) to take part. The bigger the sample, the less effect vote-padders can have.
We'll cover all of these issues in more detail in the final IT Zone report... some time in the next month, if Gordon Brown gives me any peace.
John Stokdyk
Editor
AccountingWEB.co.uk
What is the problem with Drummohr?
Editor,
This company, based in Scotland, and supplying tax and an Accounts&Tax software packages has been mentioned a number of times in the survey report and on each occasion, you have managed to get the name WRONG!!!
I am not sure if the name is an anglicisation of the Gaelic word for Big Back or not, or whether it is of German origin, but I suspect Stuart Ritchie, a contributor to this site, would also take umbrage at the lack of care taken by an AccountingWeb page Editorial team to such a salient detail as the Company name!
NOTE THE SPELLING AND MEMORIZE!!
As to the survey itself, it seems rather slanted towards promoting that absurdity called SAGE, despite falling market share and despite it being favoured (I suspect from a purely historical base) by accountants in practice!
Yours etc and Scottish
John Mackay
Apologies to all concerned
Thank you for pointing out the error John, and my apologies to Druhmmor, you and all its other users. The spelling will be corrected in the article and attached to my computer screen for future reference
Aside from ignorance, all I can plead is a bit of "m" blindness after trying to get the "u" & "h" in the right order.
Sorry.
John Stokdyk
Editor
AccountingWEB.co.uk
Sage Product Satisfaction ?
I am told that the whole of the Sage Accountants Division Staff were instructed by their marketing department to go onto Acc Web and complete this survey in favour of their products. Could this have had an effect on their results ?