TAX NEWS: Aggression beats measured at HMRC. By Dan Martin

The traditional aggressive mentality of Customs & Excise has triumphed over the more measured approach of the Inland Revenue in the merged HM Revenue & Customs (HMRC), new research claims.

Research by the Association of Chartered Certified Accountants (ACCA) found 89% of respondents believed the merged body was more aggressive than the old Revenue.

Only 10% thought HMRC was an improvement on its predecessor bodies, while nearly 80% complained dealing with the merger organisations has been more complicated than previously.

Released a day after HMRC executive chairman Sir David Varney anno

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Comments

LOL

AnonymousUser | | Permalink

it is essential that his successor at HMRC takes action to ensure that customer service is at the top of the organisation's agenda, and that taxpayers are treated fairly.

In your dreams, mate.

Assertion is now repalcing reasoned argument time and again

wdr | | Permalink

As a hewer of wood and drawer of water I have seen a steady deterioration in the intellectual effort applied by HMRC.

Long letters asserting the law to be what the Inspector thinks it should be, perhaps joined with a statement some other poor howdow accounatnt has agreed with his assertion, is considered proof of the argument.

Another verion is that if our argument is right, then the Revenue would have to reopen other cases and is taken as proof that HMRC are right in their argument.

Quotation of the Revenue' Manuals as proof of the argument is another problem, perhaps joined withn a threat to reopen other years if we persist in a reasoned alternative analysis.

'Bad loser' syndrome is yet another problem which seems to be rearing its head.

Dragging out cases where the Revenue amy have to argue in front of the Commissioners, relying on the fact that smaller businessmen can't afford to wait is another 'bullyboy' tactic.

The latest exchange in one matter is a four month delay in responding to our last letter, together with a demand for a response within 30 days to HMRC's belated and hopelssly amateurish reply. Needless to say our response was in their hands in seven days.
Etc , etc.