How to buy ERP software - Step 4: Business processes
Is the current way you do things the best way, asks David Carter in the latest instalment of his guide to buying and implementing ERP and accounts software.
One of my main themes is that you must get your admin staff to test how well any package handles some of your company's own orders and invoices.
To your admin staff, handling the order well will usually mean handling it in the same way they handle it now. They want the minimum disruption to their work, which means making as few changes as possible. So they will tend to prefer a system that replicates what they do now.