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ONLINE SOFTWARE REVIEW: Winweb. By Nigel Harris

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23rd May 2006
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Since starting our look at Software as a Service (SaaS), and online accounting applications in particular, Winweb has been mentioned a number of times by our readers. Nigel Harris took a closer look.

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I looked in detail at the AccountsOffice module of Winweb OnlineOffice version 3-1-11.

The application opens at the accounts summary page, which displays your bank and cash balances and the total values of invoices payable and receivable this week. Disappointingly, none of these are hot-linked to the relevant sections of the accounts though.

The whole system is accessed via a very intuitive dropdown menu system, covering: nominal, banking, credit cards, customers, suppliers, VAT & tax, reporting, cashflow, currency (for multi currency accounting) and e-payments (the latter enables you to access a PayPal account).

Under some headings you get simple QuickBooks-like icons showing a flowchart of the relevant transaction types for that section. For example, in the banking section this gives you quick access to receipts, payments, transfers, credit cards and bank reconciliations, and each icon displays a pop up explanation as you hover the mouse over it. AccountsOffice is pretty simple to use if you have ever used any other accounting software, but it might be less obvious to those with no previous experience. There seems to be no online help or manual.

There are a few less common but very useful touches. The customers section includes a stock list that enables you to produce priced, itemised invoices, and the print layout looks quite acceptable for final invoice production.

VAT is handled well and the detailed VAT return report looks good. A report gives you a simple list of entries to be made in VAT return boxes 1 to 9. A great help is the additional EC sales listing, which can be a real chore if done manually.

The cashflow tool is useful. You enter your projected income and expense figures and the system automatically enters the actuals as you post your accounting data.

The system comes with an online file storage facility and you can upload scanned images of sales and purchase invoices (max 100kb JPEG files), which would be very useful if you have a multi-user, multi-site business, and I can imagine these images also being useful backup for the accountant if queries arise later.

I did have a few niggles. There's a glitch in the drop-down menu system ' blue drop down data entry boxes in, eg, 'Suppliers: pay a bill', interfere with the main drop down menu ' they just block it out - which could be a problem on screens with lots of these, such as the itemised sales invoice creation screen. The demo company came ready set up for VAT, but I couldn't find an option to delete the VAT registration or to set up a non-VAT registered business. And for an online system, I was disappointed at the lack of drill down facilities, not just from the initial summary page, but also from reports ' would it really have been that difficult to create a hot link from, say, the aged debtor report to the underlying debtor account and invoice details?

Criticisms aside, I found Winweb easy to use, very intuitive and it looks like good value for a small business looking to do its accounting online.

Winweb AccountsOffice is FREE for a single user, a 5 user licence costs £12 per month, including the accounting software, online address book , 'Live! Services' (telephone and fax answering, company incorporations, registered office and company secretary service, domain name registration/transfer, mail forwarding, typing and translation) and admin functions (including CSV data export and data backup onto your local PC).

As with a number of online accounts software providers, Winweb offers an accountant partner plan to enable firms to offer AccountsOffice to clients and give them direct secure access to their client's accounts online. This is where packages such as Winweb really enable firms to harness the power of the Internet and offer real added value to their clients. There is a range of other marketing and support benefits available to bronze, silver and gold partner firms.

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Replies (5)

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By dialm4accounts
30th May 2006 13:06

I like Winweb
I agree with Jason.

In my opinion Winweb's two best features are:

a) the 24-7 online help system which I have always found very quick, efficient, polite and friendly - no hanging on a phone for hours, or paying extra for support

b) the fact that Stefan and his team actively go and ask accountants and other users what they want from Winweb - and then act on it!

I'm heartened to read Nigel's review and hope it will encourage more accountants to look at Winweb.

M

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By Neville Ford
25th May 2006 16:44

Oh, the dilemma .....
I have been looking actively for an online service to offer my clients for sometime and in fact I lost a client last year because I didn't have one.

I have looked at Online50, which would be the easy route.

Pros - we know the product (no training required); we know how to import the data into our accounts production software; we can recruit staff with experience; many of our clients know it; stable product; relatively easy to return to local network if system does not work/perform/suit/they go bust; they are able to host other software.

Cons - Expensive, an annual fee of at least £2000 in the first year and £1000 thereafter plus monthly user charges starting at about £60 for Line 50 this is expensive for a small practice and smaller clients; their pricing structure is quite complicated; they are at the mercy of Sage's licencing policy which has already seen one hike.

It will be interesting what price Sage themselves come into the market at.

I accept that Line 50 is not the ideal product, but as a basic package it does a reasonable job. My problem with the competition - Twinfield, Winweb, Liberty all look good - is what security have we that there will not be a shake out in this market as it matures leaving some users in a complete mess? The problem with this move is that the clients won't really care greatly which offering we use (provided it fulfils their needs) but they will blame us completely if it goes wrong - so there is an element of minimising the downside even if it results in not maximising the upside.

But still in a dilemma, which way to jump?

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By User deleted
25th May 2006 18:39

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Neville,

Your concerns are valid.

We chose to go with winweb after I talked at length with Stefan about the issues you raised, what if you cease to trade etc.

I was not only pleasantly surprised at the responses but totally taken aback with his openness and honesty, which is why I decided my practice would move forward with winweb.

Winweb as Nigel has pointed out is not perfect, not yet, but they are working with their users to ensure the product is not far from it.

How does it compare to Sage, well I have clients who used Sage and now love using winweb, they are now telling me about the things they didn’t like about Sage like poor support, high price, ceasing support for older versions, company attitude and lack of ease of use are what I am hearing, surprised me, but hey, we now use winweb, we also use it for our own accounts.

Which ever choice you make Neville there will be pros and cons.

Jason
Holden Associates
The Small Business Blog
sbqaforum

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By User deleted
25th May 2006 15:29

www.winweb.com
Nigel,

Thank you for this review. I agree with your niggles and they will be dealt with when our release 3.2 hits your monitor next week.

As far as our help is concerned, we have 24 hour 7 days a week live online help. This has to be the best help system there is, at least our clients think so. Our knowledge base and forum, or our e-Book about AccountsOffice can be used. It worries me that you did not see that. We will try and address that in our next release.


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By AnonymousUser
24th May 2006 12:25

How does it compare
As most of our client's use Sage line 50 I would be interested to know if anyone knows how Winweb compares to the Online50 service (Sage online) which we have looked at in the past but decided was far too expensive.

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