VoIP Case Study: How PKF took control of internal communications. By John Stokdyk

"Voice over internet protocol (VoIP) is one of the most oversold technologies due to the generalisms of marketing - but it does have great advantages if you identify the benefits for your particular business," said PKF IT director Jim Greenfield at AccountingWEB's 16 November breakfast briefing on internet telephony.

Greenfield speaks from experience. The top 20 accountancy firm installed a VoIP system, mainly to handle its internal telephone traffic.

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