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A partnership approach to your people and clients
You'll hear from:
In this episode we’ll be speaking to the winners of the Accounting Firm Hero Award, the Investing in People Award and the Partnership Award.
They will join us to share why a partnership approach - with your people and your clients - makes for greater business development and shared success.
Investment in people is of course critical for retention and business success but investment in clients - delivering not only what they have paid for but going above and beyond in terms of client service and support and looking to develop new products to meet their needs also reaps huge mutual benefits.
Each speaker will give specific examples of what they have implemented within their business, explain why and share the benefits and outcomes they experienced as a result.
In this episode we’ll cover:
- Why staff training and development is so critical to success
- How a partnership approach with customers can lead to new products and services
- How do you handle more challenging client relationships?
- Continuous improvement - evolving and developing your service or product offering
You will earn 1 CPD point by attending this free 45-60 minute session in full
You must be registered and logged in to an AccountingWeb account to claim CPD points.
Please ensure details used to claim CPD points match those used when registering for this episode. Your certificate will be sent to you within 30 days of submitting your details.