Wednesday, June 15, 2022 - 13:00 - 14:00

Want to grow your firm through client service?

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Want to grow your firm through client service?

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Learn from Accounting Excellence award winners.

Client service is one of the key pillars of Accounting Excellence. Firms have seen how improving their client service has led to rapid growth and stickier client relationships. After all, growth and client service are not mutually exclusive.

Last year’s client service winners saw their fee income increase by 20% due to their client service efforts. The secret is simple: show your clients that you really care. But the formula to this success is a little more complicated than just that.

So how do you see the potential of every client? How can you use tech to free up your time? How can you balance growth with quality? 

This session will help you impress your clients and build stronger relationships. We’ll cover: 

  • How to deliver structured client communication
  • How a client satisfaction officer can strengthen your client relationships
  • How to track client satisfaction and how to use it
  • How to maintain client service levels as your firm grows

Our panel of Accounting Excellence winners will reveal the secrets from their client success formula and show you how you can use this client satisfaction to grow your firm.

You will earn 1 CPD point by attending this free 45-60 minute session in full

You must be registered and logged in to an AccountingWeb account to claim CPD points.

Please ensure details used to claim CPD points match those used when registering for this episode. Your certificate will be sent to you within 30 days of submitting your details.

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