Monday, March 21, 2022 - 09:00 - 10:00

How to lose clients (and how to let them go)

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How to lose clients (and how to let them go)

Monday, March 21, 2022 - 09:00 to 10:00

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In this final episode, we look at what to do when things go wrong - both for you and for your client. Lucy and the panel look at the bad habits it’s easy for your team to adopt and guaranteed to lose you clients fast. We also look at when a client is not working for you - how to deal with conflict or how can you let a client go the right way. Our experts discuss:

  • Bad habits, how not to slide into bad practice
  • How to salvage a relationship when things go sour
  • The role of your team - when to protect them
  • Letting go on good terms, ensuring they don't spread ill will

By the end of this episode you’ll be able to:

  • Understand what good practice looks like for you
  • Know when to step in to save a relationship
  • Appreciate when it’s ok not to retain a client
  • Learn how to say goodbye the right way

You will earn 1 CPD point by attending this free 45-60 minute session in full

You must be registered and logged in to an AccountingWeb account to claim CPD points.

Please ensure details used to claim CPD points match those used when registering for this episode. Your certificate will be sent to you within 30 days of submitting your details.

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How to attract and win clients

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