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0845 302 1427

0845 302 1427

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I've received a number of calls recently from various people sternly ordering me to call back on 0845 302 1427. They claim to be from HM Customs and Revenue and ask me to quote what seems to be a fictitious reference number. I have been ordered to call back immediately, but no later than 8.00 p.m. that day!  

Anyone else getting these calls?

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02nd Dec 2009 22:24

debt collectors

It seems they think you owe them some tax.

 

This is part of their "frighten the hell out of the taxpayer" system.  Gone are the days when HMRC acted like a government department - now they behave more like some nasty little back street loan shark demanding his latest repayment (or else).

 

This number will get you through to a brain dead muppet too busy cultivating acne to actually know anything and he/she/it will then read you a "script" in an impersonation of the Godfather about how you owe something akin to the national debt and if you dont pay by yesterday they will send the boys round.

 

Odds are you dont owe it at all, but dont waste your time trying to tell the muppets that, they havent the intelligence to know what you were talking about.  Until last week the idiot you will be talking to was probably selling boiled sweets in Woolworths.  

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By Anonymous
02nd Dec 2009 23:08

Another Scam

 I think you've missed the point. This is nothing to do with HMRC. It is a scam pure and simple, they are trying to obtain sufficient personal information to use for identity theft. 

I'm no admirer of HMRC but I have most often time been treated with courtesy and respect. I do not believe the caller is anything to do with HMRC. 

 

 

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03rd Dec 2009 07:47

police ?

I dudnt check the number out - but have had dealings with similar "demands" to clients by HMRC that they "must call back by 8pm"..

 

If this is a scam and they have actually left a phone number (which of course is traceable) then they are total fools.  If you believe this to be a scam I suggest you imediately contact HMRC head office so they can report it to the police (the police will take it far more seriously if complaint comes from HMRC).

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By Anonymous
03rd Dec 2009 07:53

This is a genuine HMRC number

as a quick search for it on google will tell you.

I am sure this issue has come up before on a web. It's almost certainly as above ie for debt collection and if you are in practice they'll be after one of your clients.

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By Anonymous
03rd Dec 2009 08:56

What I really object to

Is they phone us (as agent) at a time knowing well and truely that we are unlikely to be there and demand a call back by 8.00 pm the following working day. If I had a pound for every time I was promised a call back by them for it to never happen I could probably retire!! Boots and other feet spring to mind

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By ACDWebb
03rd Dec 2009 08:57

It does seem to be genuine if the Google can be believed

Looks like you can end up in a mad confirmation loop if you try to get information from them to prove they are who they say they are where they refuse until you give client details to them to prove who you are.

I suppose you are then left with calling the Agent Dedicated line for the office dealing with the client (presuming they will at least tell you the name) and or checking the account position for the client on-line to see if the current status bears out the debt collection call.

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03rd Dec 2009 09:32

HMRC outsourcing debt collection

I thought HMRC were out sourcing their debt collection now to third party collection agencies.

This is probably who is calling you - and yes they are clueless and just follow a script.

RIP - Blanche from Corry.

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03rd Dec 2009 09:57

I D

Ignore the requests to call them back, but if you do take a call from them, go through the ID checks that HMRC expects of us when we call.

That will cure it as they will not comply with the ID check.

Then suggest that if they call either you or the client again you will consider whether this amounts to harrassment.

 

Section 40 of the Administration of Justice Act

“S40 Punishment for unlawful harassment of debtors.

A person commits an offence if, with the object of coercing another person to pay money claimed from the other as a debt due under a contract he- harasses the other with demands for payment which, in respect of their frequency, or the manner or occasion of making any such demand, or of any threat or publicity by which any demand is accompanied, are calculated to subject him or members of his family or household to alarm, distress or humiliation;

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By Anonymous
03rd Dec 2009 10:52

#Welsh Dragon

Debt collection is a dirty business, no matter who carries it out. Some of the tricks carried out by private firms make HMRC look benign by comparison. But ultimately the law should decide who owes what and how they should pay it.

You've clearly had some bad experiences with contacting HMRC, and I have nothing but sympathy. I just wonder whether your choice of language makes things better or worse. Please don't think I'm 'having a go' because I'm not.

But call centre staff - many of them in Wales! - working for many organisations have an awful job IMHO. They have to put up with a great deal of discourtesy, and only when it gets extreme are they allowed to hang up. By contrast if you as a customer were referred to by a derogatory term such as 'muppet' you would complain and rightly expect an apology and possibly more.

What lies at the heart of the matter - and I think we all know this - is that call centres do not offer what most of us want. They exist because they are cheap; we as voters expect public bodies such as HMRC to cut costs, and  shareholders in the private sector expect managers to cut costs. Call centres are the result.

 

 

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03rd Dec 2009 11:55

harassment & insults

 clearly had some bad experiences with contacting HMRC, and I have nothing but sympathy. I just wonder whether your choice of language makes things better or worse. Please don't think I'm 'having a go' because I'm not.

But call centre staff - many of them in Wales! - working for many organisations have an awful job IMHO. They have to put up with a great deal of discourtesy, and only when it gets extreme are they allowed to hang up. By contrast if you as a customer were referred to by a derogatory term such as 'muppet' you would complain and rightly expect an apology and possibly more.

 

Posted by Anonymous on Thu, 03/12/2009 - 10:52

 

There is NO excuse for the tactics used of late by HMRC.  We have a tape recording made by a client of a call from HMRC at 7pm one evening. 

The muppet (and im being polite at that) first demanded £200. Our client politely pointed out that he did not owe it, that his accountant had written to HMRC and was awaiting a reply, and he therefore would not be paying. He then asked not to be disturbed again by telephone calls.

He was then told (and i Quote) - "I will ring you as often as I want. People like you are scum and should not be allowed to eat until you have paid what you owe".

Now, would you consider that acceptable behaviour by HMRC, or indeed any member of the human race ?

 

 

Similarly I have personally had experience of these muppets too.

I had a heart attack.  In mid Februay I telephoned HMRC and told them that my personal return would be a little late as I had had a heart attack at the beginning of January and had been in hospital until early February.

The response i received was - "I dont consider a hearr attack sufficient excuse for not getting your return in on time".

24 hours later I received calls from their "call centre2 demanding that I ring them back.  When I did I was ordered to submit my return IMMEDIATELY and told I would be fined £100 which I should "pay now".  Needless to say I invited them to please fine me as I would love the opportunity to test itys legallity in a court.

And putting on my "other hat", the earlier poster is correct. Repeated calls and demands do constitute an offence under s40 Administration of Justice Act.  Where it can be shown that the monies are not owed and it is known or should be known by HMRC that it is not owed, then a variety of other charges also become possible.

 

 

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By dm
03rd Dec 2009 12:53

PHone call

Why don't you phone HMRC and ask if the phone number is valid for their organisation?

If HMRC had a query with you, do they not normally send a letter ?  If you phoned them up about your account, you would soon establish if they needed to contact you about tax/vat etc..............? DM

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By Anonymous
03rd Dec 2009 16:33

#Welsh

What you describe is indeed unacceptable. In that position I would certainly report the matter to one or more of senior HMRC person/local MP/press because I cannot believe that the person you spoke to is actually doing his/her job as trained and instructed.

(You might however advise your client that taping phone calls without telling the other party is widely frowned upon)

 

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03rd Dec 2009 17:10

Which act?

There are currently 13 Administration of Justice Acts in force in this country, dated from 1920 onwards. (I know, I was amazed as well when I looked.)

Which one is your Section 40 in?

 

[EDIT: I found it - it's the 1970 one.]

 

 

 

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By lisler
05th Dec 2009 09:57

Update

I've checked with HMRC complaints and they confirm that this is a valid HMRC number. 

The results from a google search mainly supported the view that it was a call designed to elicit personal information for the purposes of identity theft. 

 

 

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05th Dec 2009 11:09

Needs a bit of bedding down, I think

I am all for HMRC using whatever effecient and legal methods they can to get genuine late payers to cough up what they rightfully owe.

That said, this week we have also been beset (as agents) by calls chasing taxpayer's debts which have typically only just hit the system.  We repaired two SA returns online for 2007-08 for a pair of taxpayers last week, declaring an additional liability of £300 each (the total liability was over £20K each year for these two).  We got the calls before the week was out.

We now have internal instructions to ignore these calls - they just rack up chargeable time costs.

With kind regards

Clint Westwood

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By Anonymous
21st Jan 2010 19:55

Get your clients to call R&C Back

Or make them pay on time. This will avoid the calls

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