Just tried to update a feature on the HMRC site and it is asking me to set up 2 step authorisation. Fine, except it is insisting I enter a name, DoB and NINO ('for my firm...').
After much back and forth with HMRC they have asked that I put my own in... which is fine, except I'm a lowly staff member. I don't really want my personal details (including it appears my passport number!) linking to my employer. Nor do I really fancy trying to get a partner to fill in their details... it all seems very intrusive given the firm is accessing the information, not a person.
Has anyone else had to jump through this hoop? Am I overreacting?
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To download from client's Digital Tax Accounts the only way we could get through the hoops & re-gain access to the system was to put in a partner's personal details.
I would have thought that if you wanted to update a feature on HMRC's website you'd need more than client/agent permissions to do so.
I'm trying to work out what feature on HMRC's website it is that agents and clients should be allowed to update.
It isn't just online access where HMRC seem to have no clue.
Try phoning them (CT helpline seems most guilty), and they demand your full name, regardless of whether or not it's actually recorded in their system, where, for example, the firm is the authorised agent.
I've raised a complaint about this just today.
I don’t see much wrong with such a request - I always ask for the full name of the HMRC person that I’m talking to in case the conversation needs to be referred to later. Seems to be quite reasonable to expect the reverse to apply.
Unless I'm missing something, I can see the problem, apart from having to part up with personal information, which is something I have a natural dislike of.
The personal information, while enabling access to HMRC services, for the individual concerned isn't available to anyone else. The "administrator", i.e. has to approve the individual as an authorised user, but doesn't get to see the personal information they use for log in/security purposes.