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2 Step HMRC authorisation

2 Step HMRC authorisation

Just tried to update a feature on the HMRC site and it is asking me to set up 2 step authorisation.  Fine, except it is insisting I enter a name, DoB and NINO ('for my firm...').

After much back and forth with HMRC they have asked that I put my own in... which is fine, except I'm a lowly staff member.  I don't really want my personal details (including it appears my passport number!) linking to my employer.  Nor do I really fancy trying to get a partner to fill in their details... it all seems very intrusive given the firm is accessing the information, not a person.

Has anyone else had to jump through this hoop?  Am I overreacting?

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19th Apr 2018 16:20

To download from client's Digital Tax Accounts the only way we could get through the hoops & re-gain access to the system was to put in a partner's personal details.

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By Ruddles
19th Apr 2018 16:22

I would have thought that if you wanted to update a feature on HMRC's website you'd need more than client/agent permissions to do so.

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19th Apr 2018 16:37

We had this issue too... seems bizarre that to confirm the partnership is legit we have to provide so many details of one individual (and what that is then used for I don't know... if someone else then gets into the account is the person who provided their passport number in any way liable?). Even weirder that HMRC said it could be anyone who was authorised to use the account, so our intern would have been a suitable person to use the details of!

Ruddles, what else do you think would be needed, I don't follow you.

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By Ruddles
to Constantly Confused
19th Apr 2018 16:44

I'm trying to work out what feature on HMRC's website it is that agents and clients should be allowed to update.

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to Ruddles
19th Apr 2018 16:59

Quote:

I'm trying to work out what feature on HMRC's website it is that agents and clients should be allowed to update.

For me it was trying to link our software so the DTA button would work.

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19th Apr 2018 21:27

It isn't just online access where HMRC seem to have no clue.

Try phoning them (CT helpline seems most guilty), and they demand your full name, regardless of whether or not it's actually recorded in their system, where, for example, the firm is the authorised agent.

I've raised a complaint about this just today.

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By Ruddles
to SteLacca
19th Apr 2018 21:33

I don’t see much wrong with such a request - I always ask for the full name of the HMRC person that I’m talking to in case the conversation needs to be referred to later. Seems to be quite reasonable to expect the reverse to apply.

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to Ruddles
20th Apr 2018 10:03

Asking is not a problem, but they don't, they demand.

There's a difference.

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avatar
19th Apr 2018 22:37

Unless I'm missing something, I can see the problem, apart from having to part up with personal information, which is something I have a natural dislike of.

The personal information, while enabling access to HMRC services, for the individual concerned isn't available to anyone else. The "administrator", i.e. has to approve the individual as an authorised user, but doesn't get to see the personal information they use for log in/security purposes.

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