Just tried to log in to reduce my client's POAs for 2019/20 and they don't seem to have any data for that year at all on the agent portal.
Has the POA issue for 2018/19 rolled into 2019/20 too?
Or is this likely to be something else?
EDIT - Turns out they turned off her 2020 account as Self employment ceased. Now reactivated and he is manually reinstating the POAs so I can reduce them!