I have just spoken to a HMRC customer services lady to ask why a client's 2021 Tax Return had not been captured as her tax liability was not showing and the Return was submitted (FBI) on 28 May 2021. She confirmed the Return had been received but due to SEISS claims some returns were being checked before being captured. I informed her that we needed the TYO which was important as the client needed it for a mortage as she was moving house. Her instructions were that nothing could be done and it may be mid-July before the return could be captured. Obviously this may scupper people moving house etc! Does anyone know a telephone number of a HMRC official who is in policy or such like where i can speak to them and inform them that this is potentially disruptive for many innocent householders? Or has anyone any other ideas?
Replies (5)
Please login or register to join the discussion.
She fobbed you off (or was too lazy to do anything). I called the SA helpline a couple of weeks ago about a similar case, the person said they would escalate the matter and it be dealt with within two weeks and, true to their word, my client's account updated this morning and I can now get the overview.
Nothing had changed from my original calculation, so this IS a case of random checks rather than them picking out those with errors.
As Paul says - informed lenders will be aware.
And yes... are checking - and checking manually.
Its affecting CIS refunds as well.