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6.00 am No Online Fulough Claim yet from HMRC

Ok- all up and running now- Thanks all

Didn't find your answer?

Early bird fails to catch the worm- no Furlough Claims yet available using either Agent or Payroll login.

Now read it us supposed to be 8.00am

Replies (43)

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Caroline
By accountantccole
20th Apr 2020 06:25

I got up at 5am French time thinking I’d beat the rush.
Now I’ll be tired and grumpy all day!

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By CWservices6064
20th Apr 2020 06:26

Up early too, no portal!

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By Jim Cornock
20th Apr 2020 06:32

It's open for agents (6:30am), but not that I can see for individual employers trying to access.

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Replying to Wanderer:
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By legerman
20th Apr 2020 07:04

Wanderer wrote:

Link to claim is on this page:-
https://www.gov.uk/guidance/claim-for-wages-through-the-coronavirus-job-...

Very helpful thanks. I looked in my agent gateway and couldn't see anything then saw your link and it took me straight in.

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Replying to legerman:
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By Ltd Director2020
20th Apr 2020 08:28

Hi, the calculator link now working but not fully functional yet. For example, I wanted to calculate average earnings for 2019/2020 for the furlough period towards the end of March. The calculator does not cater for that yet.

Given the example calculation for this in the guidance is one day incorrect in terms of days counted up to furlough, hopefully the calc will be better once fully available.

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By Wanderer
20th Apr 2020 06:47

Working for employers:-
You must read the following before making a claim
Employer PAYE reference: 111AB222222
The Coronavirus Job Retention Scheme reimburses employers for costs of employing furloughed employees arising from the health, social and economic emergency resulting from coronavirus.

HMRC will check your claim and may refuse or recover payment if your claim:

is not made in accordance with HMRC’s published guidance
contains or is based on inaccurate information
is paid in error
is fraudulent or abusive or not made for the purpose described above.

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By Wanderer
20th Apr 2020 06:54

Been through a number of screens
1. You must read the following before making a claim.
2. Has the employer ‘furloughed’ any employees because of the Coronavirus (COVID-19) outbreak?
3. Will the full amount from this claim be paid to the furloughed employees?
4. Does the employer submit a Company Tax Return?
5. Enter the employer’s Corporation Tax Unique Taxpayer Reference.
6. What is the name of the employer?
7. In this section you will need to tell us about the claim period.
8. Tell us about the claim period.
9. Confirm the claim period.
10. How many employees have been furloughed in the period you are claiming for?
11. Confirm the number of furloughed employees.
12. Enter the total claim amounts.
Gross furlough amount 80%/£2,500
Employer National Insurance contributions
Employer minimum pension contributions
13. Check the total claim amounts.
14. Employee details.
Full name
National Insurance number
Payroll number (optional)

Stopped there.

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Replying to Wanderer:
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By legerman
20th Apr 2020 07:01

Wanderer wrote:

Been through a number of screens
1. You must read the following before making a claim.
2-13 snipped
14. Employee details.
Full name
National Insurance number
Payroll number (optional)

Stopped there.

Leaving mine until tomorrow but I pity anyone who tries to get a large number of employees listed in the allotted time. Apparently you can't save your work and the portal times out after 30 mins.

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By Wanderer
20th Apr 2020 06:58

Duplicate post.

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By TessaW
20th Apr 2020 07:08

In the bank details it asks for sort code, account number & address associated with this bank. Is this the bank address - it seems to be - or is this where we put the employer's own address? Doesn't seem to be anywhere else to put the employer's address but in the detail of what is needed it says you need to put that in.

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Caroline
By accountantccole
20th Apr 2020 07:16

Forms straight forward to complete but unsurprisingly “technical difficulties “when you hit submit.

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Replying to accountantccole:
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By Wanderer
20th Apr 2020 07:27

AND that's within an hour of the portal opening!
HMRC representative due to be on the BBC in half an hour. Will be interesting to see what they say about reliability.

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Replying to accountantccole:
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By gordonb
20th Apr 2020 07:34

I have just submitted two claims with no problem, apart from it being a bit time consuming.

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By susieq
20th Apr 2020 07:35

Moneysoft have issued another update over the weekend and the report that was produced on Friday is no longer coming up. This seems to be in response to the guidance published by HMRC so perhaps some changes to what we were expecting? On Friday we got a full report listing the amount of the claim for all the employees furloughed, including the pension claim figure and now it looks like you have to calculate everything manually. Anyone else had a look?

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Replying to susieq:
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By Wanderer
20th Apr 2020 07:53

Agreed, but let's cut Moneysoft some slack here and give them some time to consider a further update.
They have produced new 'Reference Pay' & (I think it's new) 'Basic and Additions' reports which should be extremely helpful.
https://moneysoft.co.uk/support/coronavirus-job-retention-scheme-online-...

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By klytus
20th Apr 2020 07:44

Anyone found the 'calculator' yet?

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Replying to atleastisoundknowledgable...:
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By klytus
20th Apr 2020 07:49

Thanks. I went through all of that yesterday, and this morning, but my screen isn't showing any button/link for their online calculator. Just says will be available 20 April.

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Replying to klytus:
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By Ltd Director2020
20th Apr 2020 08:31

Hi, the calculator link now working but not fully functional yet. For example, I wanted to calculate average earnings for 2019/2020 for the furlough period towards the end of March. The calculator does not cater for that yet.

Given the example calculation for this in the guidance is one day incorrect in terms of days counted up to furlough, hopefully the calc will be better once fully available.

Thanks (1)
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By FRAS
20th Apr 2020 07:46

The furlough scheme is now live I now done my first submission, everything seem to be straight forward. I am now doing my second filing.

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blue sheep
By NH
20th Apr 2020 07:49

worked fine for me - one thing I was not expecting, the address associated with the bank account - potentially that could be different to the employer address maybe one to watch out for

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By smellee
20th Apr 2020 07:51

Anyone had this yet?

There is a problem

The number of furloughed employees cannot be more than the number of employees you operate PAYE for

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Replying to smellee:
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By Twa
20th Apr 2020 07:57

It seems that HMRC is not taking into account the start dates for employees. But, whether they were on the RTI submission on or before the 19th of March 2020. Even for the March payroll.

This puts a number of Monthly payrolls and a few weekly payrolls into issues.

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Replying to Twa:
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By smellee
20th Apr 2020 08:08

These are employees who've been with the company for years, even got tax codes received for them so they are aware of them. I've emailed the help - usual 2 days if lucky.

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Replying to smellee:
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By Carolyn Cullen
20th Apr 2020 07:58

Yes, I got this message. My client has 3 employees on payroll and I want to make a claim for 2 of them who are furloughed but I got this message so couldn't proceed. Not sure why as all 3 employees have been on several RTI submissions

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Replying to Carolyn Cullen:
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By smellee
20th Apr 2020 08:11

I started with 5 then tried 4, 3 and then 2 employees; all too many. 1 seems to be the limit for the other employers I bothered to try. May have to sit out the morning to see if it resolves itself.

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Replying to smellee:
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By Carolyn Cullen
20th Apr 2020 08:45

I submitted a claim for multiple employees on another client so the functionality does seem to work for more than 1 employee. But obviously there is an issue causing the rejections for certain employers.

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Replying to Carolyn Cullen:
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By smellee
20th Apr 2020 09:48

Yep, mine are all working now. Just a glitch I expect.

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By Twa
20th Apr 2020 07:55

So the scheme when live as of 6-6:30 this morning.

the immediate issues I can see. Eligibility is based on when RTI's were submitted on or before the 19th of March 2020. If you've employed someone on a monthly basis on say 18th of March 2020, but you submit your monthly RTI on the 31st of March 2020. This employee would not be eligible for the scheme.

also, say if you started the payroll in Feb, requested PAYE reference numbers from HNRC and they were not provided till the 25th of March 2020 (as we know HMRC's processing times are iffy if best). You do not gain access to the scheme.

what now?

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Replying to Twa:
ALISK
By atleastisoundknowledgable...
20th Apr 2020 08:17

Twa wrote:

So the scheme when live as of 6-6:30 this morning.

the immediate issues I can see. Eligibility is based on when RTI's were submitted on or before the 19th of March 2020. If you've employed someone on a monthly basis on say 18th of March 2020, but you submit your monthly RTI on the 31st of March 2020. This employee would not be eligible for the scheme.

also, say if you started the payroll in Feb, requested PAYE reference numbers from HNRC and they were not provided till the 25th of March 2020 (as we know HMRC's processing times are iffy if best). You do not gain access to the scheme.

what now?

That’s not a software issue, that’s the rules.

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Replying to atleastisoundknowledgable...:
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By Twa
20th Apr 2020 08:57

Well, contacted HMRC's CJRS helpline to deal with this.

For one particular client where the payroll effective start date is 01-02-2020. The application for the PAYE numbers was made on 10-02-2020. HMRC had not provided the numbers via post at all. We contacted HMRC on 25-03-2020 and they were able to give us the reference numbers over the phone. So two months RTI's were then filed on 25-03-2020.

As the cut off date is 19-03-2020. The client is deemed not eligible for the claim. After speaking with HMRC's CJRS team and providing them with the Ack Reference of the registration. They were able to confirm the client's PAYE was not fully lodged on their system with 17-04-2020????

If there is a timing issue with HMRC for the registration of the PAYE how is it fair?

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By Twa
20th Apr 2020 08:05

Claim Period?

Say an employee was furloughed from 02-03-2020 till an indefinite date.

Is anyone placing the end date of the claim for today or the end of the month? Effectively a 2 month claim.

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Replying to Twa:
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By Wanderer
20th Apr 2020 08:08

I'd question whether anyone was truly furloughed on 02/03/2020.

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Replying to Wanderer:
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By Twa
20th Apr 2020 08:12

I’d be working on the basis of the beginning of the pay period of 02-03-2020 to 08-03-2020 and the payment date to be 13-03-2020.

As most weekly payroll is paid in the following week. With RTIs filed on The payment to allow for any corrections.

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Replying to Twa:
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By Wanderer
20th Apr 2020 08:31

Yes but most of us had never even heard about furloughing until Rishi announced it on 24 March.

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Replying to Twa:
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By smellee
20th Apr 2020 08:11

Mine stated you cannot claim more than 14 days into the future.

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Replying to Twa:
By TMK Accounts
20th Apr 2020 10:27

I just did a claim for a single employee furloughed from 2nd March to 30th April. Hopefully it will be paid. And yes, the business had already been affected from the beginning of March and the employee had nothing to do.

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By wase3m
20th Apr 2020 08:32

Is anyone claiming for the month of April? so 5 days in March and 30 days in April?

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Replying to wase3m:
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By memyself-eye
20th Apr 2020 09:06

yes I will be - tried the calculator on that basis and it gave me the furlough amount - though not for variable pay employees
Also Mr Harra on BBC news stated the claim had to be submitted by this wednesday?
'm assuming that is NOT the case?

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Replying to memyself-eye:
ALISK
By atleastisoundknowledgable...
20th Apr 2020 09:14

memyself-eye wrote:

Also Mr Harra on BBC news stated the claim had to be submitted by this wednesday?
'm assuming that is NOT the case?

Outrageous. Or is that more of a 'by Wed to guarantee the money by end April' deadline?

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Replying to atleastisoundknowledgable...:
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By wase3m
20th Apr 2020 09:19

I think that is to receive the money by the end of the month, as it takes 6 working days.

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By 0098087
20th Apr 2020 13:44

Seems to have fallen over. Get to the point with number of employees and it says the figure is more than employed. Tried various figures doesn't work

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