64-8 Online Authorisation vs. Paper Authorisation?

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I've just come off the phone from PAYE after trying to get a client's SA payment, moved from the PAYE account to the SA account, after it was paid incorrectly. Despite having access to both their PAYE and SA through our agent government gateway, I was told we didn't have sufficient authority for them to put in a referral request and this could be solved by submitting a manual 64-8. Has anyone else had this response? I was under the impression that an online 64-8 gave you the same authority as a manual one and vice versa!! Please correct me if I am wrong.

Replies (6)

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RLI
By lionofludesch
29th Mar 2018 18:22

Well, that's Making Tax Digital for you.

Digital when HMRC want it to be.

Marvellous.

Thanks (1)
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By WhiteRose
29th Mar 2018 18:39

This has cropped up for me too in the past and I have to say that I just rang back and spoke to another person, who sorted it out straight away. It’s hit and miss.

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Replying to WhiteRose:
ALISK
By atleastisoundknowledgable...
29th Mar 2018 21:39

WhiteRose wrote:

I just rang back and spoke to another person, who sorted it out straight away. It’s hit and miss.

That’s my standard policy if they don’t do what I want first time!

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By Manchester_man
29th Mar 2018 23:11

I've also been told by HMRC on the phone that we do not have a 64-8 in place. I've gone on to ask them why I can view the client's account on my gateway for that particular tax, if no authority is held. They then turn into parrots. No use trying to reason with them.

Hang up, try again.

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By clark.hall
30th Mar 2018 10:53

I’ve always worried that they have notes of the last call and would know you’ve just been told no! Am I overestimating HMRC?

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Replying to clark.hall:
By Moonbeam
30th Mar 2018 19:52

I don't think most of them do make notes, as they are slow typists and up against a torrent of phone calls. I agree with others that you just keep calling and speaking to different people until you get your wicked way.

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