A contact number for the Agent Team?

Agent codes suspended

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After 30 years in practice as an FCA  HMRC has supended my agent codes without any notice as they claim not to know who my AML Supervisor Body is!!!

I have been sent a form to fill in and send back by post but no way of contacting them either by telephone or email. Phone numbers for agent services take 30 minutes to answer and prove fruitless.

Any help would be appreciated 

Replies (8)

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By lechiffre
27th Oct 2021 12:10

Just been told by HMRC there is neither telephone nor email contact possible with the Agent Team and everything has to be done by post!!!

What an utter shambles of an operation, unbelievably unprofessional and a disgrace.

Thanks (2)
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By Paul Crowley
27th Oct 2021 12:56

HMRC are the people that want clients to go digital
What a joke
This "problem" could have been sorted in a 10 Minute phone call to agent
Are you registered for AML
Yes ICAEW
Job done

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By Leywood
27th Oct 2021 13:00

I put an email on here for the Fraud investigation team who deal with this 'AML' problem a couple of days ago. Use that, they responded to my query in 24 hours, mark your email as 'extremely urgent' and quote any references you have, then demand an answer in the body of your email, citing you are copying in your MP, the minister in charge and Jim, also add that they are restricting your abaility to make a living and that you will pass on any fines/penalties etc etc .

Thanks (4)
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By Revels1
27th Oct 2021 13:02

Not sure if this will help, but a few years ago we got a RLS (Returned Letter Signal) mistakenly applied to our address and all our agent codes meaning we could do nothing, all because a letter was returned to HMRC that was delivered by Royal Mail to our neighbour - who instead of giving it to us, sent it back to the sender! We contacted HMRC at the below link with an explanation of what happened and how it's important that it's urgently fixed as we cannot deal with people's taxes and the negative impact it would have. HMRC emailed us the next day and fixed this issue a matter of urgency and fixed the issue immediately.

https://www.tax.service.gov.uk/shortforms/form/AAMIssue?dept-name=&sub-d...

You can also contact the ICAEW Practice Support team, who can help and pick the phone up to the right people at HMRC.

This can be resolved, but you will need to really express the urgency to HMRC and/or ICAEW to get it done. Otherwise it will take months.

Thanks (3)
Replying to Revels1:
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By lechiffre
27th Oct 2021 14:16

Revels1 wrote:

Not sure if this will help, but a few years ago we got a RLS (Returned Letter Signal) mistakenly applied to our address and all our agent codes meaning we could do nothing, all because a letter was returned to HMRC that was delivered by Royal Mail to our neighbour - who instead of giving it to us, sent it back to the sender! We contacted HMRC at the below link with an explanation of what happened and how it's important that it's urgently fixed as we cannot deal with people's taxes and the negative impact it would have. HMRC emailed us the next day and fixed this issue a matter of urgency and fixed the issue immediately.

https://www.tax.service.gov.uk/shortforms/form/AAMIssue?dept-name=&sub-d...

You can also contact the ICAEW Practice Support team, who can help and pick the phone up to the right people at HMRC.

This can be resolved, but you will need to really express the urgency to HMRC and/or ICAEW to get it done. Otherwise it will take months.

ICAEW operative I spoke to denied any ability to contact HMRC Agent services and then their fire alarm went off and she said she had to leave the building!!!

What excellent value for money my subscription is!

Thanks (1)
Replying to lechiffre:
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By Leywood
27th Oct 2021 14:50

Exactly my experience.

You are on your own! Except hopefully you are not given my experience only a week or so back!

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By Refs1
27th Oct 2021 18:38

Happened to me, nightmare to sort PM me if you want any more details.

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