In January I submit a client's tax return, on paper, as it included a chargeable event, therefore unable to file online. Client is due refund of £1,000.
Having heard nothing, I telephoned HMRC to be advised that it would be dealt with urgently. having heard nothing for a month, i decided to ask the AAM to look at it. I had there response today
"Thank you for using our Agent Account Manager Issue Resolution service.
The department has advised they are currently unable to process the return as the calculator used with chargeable events is not calculating cases correctly and is awaiting a fix. A letter has been issued to advice of the situation.
The AAM service is unable to expedite this and as such your issue is now closed.
If you have any further issues, please complete a new Agents' Issue Resolution Service online form.
Agent Account Managers"
So I go back to the client and tell her that she cannot have her refund as HMRC's computer cannot process her return! Can no one at HMRC make a manual calculation?
So much for Digital Transformation"