I had the authenticator app on my old phone. Restored to my new phone and then realised that it didn't bring across the detail in the authenticator app, after doing a factory reset on my old phone. This has resulted in me losing the ability to get HMRC access codes from the app. I can't therefore seem to log in in any other way to various HMRC accounts that require the access code as the webiste sends me round in circles. I've tried calling HMRC online services - waste of time - managed to get through once and had to email in but that seems to be going nowhere. As I type this, I'm on hold and have been for 15 minutes.
Question is - I can't be the only person every to lose access to their means of obtaining access codes. Does anyone have a similar experience and did they resolve the issue?