Would really appreciate some help with adding a client to my HMRC Agent account, as HMRC don't seem to know the answer themselves after many phone calls.
1) I took on a new client who had a previous accountant
2) I requested Authorisation Codes for CIS and PAYE and entered them on my online Agent account. However, the client has not shown up in my agent account. I phoned HMRC and they seem to think that the client themselves must be registered for online services before I request an auth code - but this is the third different person who has told me something different so not sure what to believe.
Is this correct? Anyone added a client to their agent services account without the actual client being registered for an online account themselves?