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Advantis, is it legal?

Being chased by them but for what I do not know

Had a text message today from Advantis, "This is an urgent message from Advantis. We have a personal business matter to discuss with you. Please call us immediately quoting ref!!!

Strange, I am not ever aware of being in any late payment or excess debt.

No receipt of outstanding bill's or even letters that the debt is not paid in full. Or it will be passed to a debt collecting agency!

Now they are an agency that do work on behalf of HMRC, just coincidence I suppose.

But how can a debt agency chace me on sutch an instance?

How can they have my mobile number but no home address, no letters recceived about the debt.

I suspect a fraud, but can not be too fused about rining themback at the moment.

Did google the number and read about the harasment calls.

My laptop is getting old like me and keeps koking up on things, no doubt someone will have a dig at me, that is life :)

So I suppose the question is, how did they get my mobile phone number? Data protection and the oncoming GDPR?

I never really gave HMRC authorisation to give my details to a third party, or did I?

Or is it the few clients that I have used their tax accounts and had to give a mobile number for verification text that has been picked up upon?

Still, without consent, or even the reminder leters of an outstanding debt. The details should not have be passed onto a third party, or should they.

Naging it has been, so another glass of wine before bed.

I look forward to your respons.

Replies

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By mrme89
27th Apr 2018 10:14

These people are absolute idiots.

I received a letter to my home address. It turned out to be a debt collection for my dad - apparently an unpaid fine for no car tax, even though he had proof that his car was taxed and the issue was resolved.

I contacted them to let them know that the letter wasn't for me and that the person that it was addressed to didn't live here.

They wanted me to give them:-
1) My full name
2) Date of birth
3) A copy of my passport / driving licence

I politely declined. They harassed me for this information until I made a formal complaint.

Finally the harassment stopped.

6 months later, the letters (almost daily) started again.

This went on for nearly two years.

Throughout all of this happening, my dad was in touch with Advantis telling them that the fine had been revoked and they need to contact the DVLA.

I swear, if they had sent a bailiff to my door, they'd have got a smack in the mouth.

Be prepared to deal with complete idiots.

Thanks (5)
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27th Apr 2018 10:47

Just wait for them to write to you properly setting out their allegations. Don't play their game.

If its rubbish, just let them have their day in court. If you're going to have to tear them a new one, you may as well do it in front of a judge and make them spend some money.

Thanks (4)
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By chatman
to AnnAccountant
04th May 2018 11:20

I agree. Ignore it.

Thanks (0)
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27th Apr 2018 15:16

I have had debt collection calls from them chasing for clients debts on behalf of HMRC. They are a complete nuisance and as mrme89 says they don't go away. I can only assume that HMRC have passed my number to them as the agent.

Thanks (2)
29th Apr 2018 12:07

I think this comes from putting your telephone number on the SA return when the software gives you the option to use your own or the clients. I rang back on one such occasion - they couldn't talk to me anyway as there was no way I knew which client it was but they suggested they remove my number from the database and I heard no more

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29th Apr 2018 16:33

I received a letter through the post for a client’s HMRC debt. Avantis refused to talk to me about it & refuses to tell the client what it related to. Their only HMRC debt was some PAYE that was roughly 75% of the chased debt. I told them to clear the debt, paying HMRC. Yet to hear anything move from Avantis ...

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04th May 2018 10:58

BE HONEST DOES YOUR CLIENT OWE THE MONEY?
1)
Read the legislation on Harrassment. It is very helpful, and the requirements to prove are not difficult. I asked and had a local CID officer help me sort out one of these agencies.
2)
Never give private information data over the phone to someone you do not know
3)
Ask the caller for proof of debt. One cannot chase a debt unless proof is available.
4)
If you get that far, ask the agency for proof of debt and proof of authority to collect. The dog on the other end of the phone will say you may look up their authority.
You tell him no, you have to provide it.
This is important. Debts are farmed out so various agencies will have a pop at the same debt.
5)
I do not think Agencies have a right to send a bailiff except with the express permission of the creditor.
6)
Never let a bailiff over the doorstep. Tell the agency, any person knocking on the door will be accused of tresspass.
7)
BE HONEST, DOES YOUR CLIENT OWE THE MONEY?
TELL HIM / HER TO DEAL WITH IT.
Otherwise it is back to the list above.
Good Luck.

Thanks (2)
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04th May 2018 12:14

With HMRC debts being chased by an debt collection agency I write quoting CRCA 2005 S18 (1) as information has been disclosed to then contrary to this legislation and could constitute a Criminal Offence and eventually they go away.

Also DMB do not employ any one who can read so they ignore correspondence and then allege you have not contacted them. But as my mother said what is written down does not lie so this a case where a written record is very useful.

Thanks (1)
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04th May 2018 12:14

With HMRC debts being chased by an debt collection agency I write quoting CRCA 2005 S18 (1) as information has been disclosed to then contrary to this legislation and could constitute a Criminal Offence and eventually they go away.

Also DMB do not employ any one who can read so they ignore correspondence and then allege you have not contacted them. But as my mother said what is written down does not lie so this a case where a written record is very useful.

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By puzzel
07th May 2018 15:41

OK, yes I am guilty.
Having applied for a PAYE scheme for the client, I did include my mobile number as a point of contact.
But the point being missed, are they (as in HMRC) allowed to pass onto a third party my, or anyone's details.
When ever did we opt in or our of HMRC sharing our details with a third party?

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08th May 2018 08:52

Report it to the bobbies as a fraud. Or harassment. Or illegal disclosure of personal information.

Cause them trouble.

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