Hi,
We have recently moved offices and after notifying the agent maintainer our new office address we were asked to fill a AM103, which we did and send to HMRC on 01 Nov 2021. We have noticed today our agent access to self assessment and corporation tax have been denined, when I contact the online help they asked me to write to the AML team as according to their records both agent codes have ceassed.
Does anyone know where to write as this is the worst time of the year for this to happen.
Any help on this is greatly appreciated.
Thanks
Sumith
Replies (20)
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Sorry I can't help, but it's a shame this has happened as both of those are the only two you can actually update your address for in your agent account without writing to anyone.
Id have probably done that for those.
ouch.
I would suggest a next day delivery message, headed "COMPLAINT - URGENT ACTION REQUIRED" in big letters across it.
And then be very polite, but point out the massive problems this is causing you.
If you have anyone in between Xmas and new year, assuming its not fixed, I would send a follow up stating they need to do act immediately to restore access, and same again on first day back in Jan, that way you are on 3 complaints by first week in Jan. You can no doubt safely draft all 3 right now and stack them up on whoever drew the short straw and is in the office over Xmas.
if you dont have an address, then you will end up with the default one.
To aid sorting, I would add "Agent Maintainer" in address line and in your first bold heading.
I had this happen recently, It took 3/4 weeks to get it turned back on.
I emailed many departments and sent 3 letters with all the information required.
I ended up contacting my local MP and had a call from the agent team that afternoon.
Happened to us in November.
It's because they are behind processing mail and when no AML reply is logged they flick a switch and turn off your access.
Our solution is to write to the Agent maintainer team in newcastle (the same one that hasnt processed the original AML form!)
Hope you get sorted swiftly, we were out of action for 4 weeks. Bad time of year to happen!
My AML renewal is due 31st December - despite me paying last year and renewing they have not actioned this so now I have no idea what to do. VAT helpline told me to email AML addy - so far three email ignored and I keep getting threatening emails. It's time HMRC were more accountable. Quite amazing that HMRC keep using the word "sorry" and then ignore everything . They should be forced to pay a "penalty" for their failings.
loligo - we had this issue. A letter won’t work it will be just ignored or take far to long. We emailed everyone in HMRC we could find by googling there email addresses and emailing virtually the whole of HMRC. Eventually someone sorted in less than 30 minutes and paid us £25 compensation! I do like the idea of raising it with your MP. Good luck
Someone posted an email address for the agent maintainer on a site I was on the other day - let me see if I can track it down for you
Get shirty with them, bombard as many email addresses you have. 15 days is not good enough. Tell them you will sue for losing business and for any fines you/your clients incur.
The first email on this list is the fraud team I emailed when I had an issue with HMRC saying I had no AML in late 2021 (despite me cancelling it 4 years earlier, moving it to a prof body and having received their ack). The fraud team responded in less than 24 hours and rectified matters, although it had not got to the stage of agent cancellation, although they had threatened it!
[email protected],
[email protected],
[email protected]
Also mentioned on other threads by other Awebbers:-