Agent Account Managers.
has anyon eused Has anyone used them and if so did you find them useful?
Yes and Yes
I have had occasion to use them twice. I found them to be very helpful and, in both cases, they solved my particular problem speedily.
Bear in mind, you must first of all have tried other avenues to resolve the issue.
Exactly the same experience
Long may this arrangement continue.
Used them a couple of times previousy with good results. However, my colleague contacted them last week and they were completely useless. He still hadn;t got back to us by early this week so we called again and were given a separate case reference. Then we got a call back from the 2nd case reference and got told off for bothering them before they had an answer! This individual we spoke to first time around didn't seem to know what day of the week it was...