I have a new client who has just registered for VAT and I am trying to get Agent Authorisation to do her VAT Returns online. However, when I tried to get the authorisation online, 2 of the obligatory questions were: "Final month of last VAT Return submitted" and "Box 5 figure on last VAT Return submitted". As no Returns have been submitted, I am unable to answer these questions.
Does this mean I am not able to be an authorised agent until after the first VAT Return has been submitted?
I tried phoning the VAT Helpline but having got to the end of the menus was told that all the agents were busy, try later, and then was disconnected!