Agent Authorisation via old Agent Service Acc

HMRC sent Individual access codes instead of agent access codes

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I have been using old online agent account to get authorisation to PAYE and CT. I have sent two request reeently, one for CT and the other one is for PAYE. Both clients received individual access codes but not the agent code. Any idead why? 

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By Paul Crowley
16th Apr 2024 13:59

They requested those themselves.
Get client to look at all the HMRC buff envelopes. They gave you the wrong ones.

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By pauld
16th Apr 2024 14:12

Agent codes also seem to be taking quite a long time to arrive, so perhaps your client has received their own codes but your agent ones haven't arrived yet.

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By DALU
22nd Apr 2024 13:58

Thanks for the help and as Paul Crowley mentioned, they have requested them for the same services, but never mentioned that to us.

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