I've just tried to set up an Agent Service Account in readiness for MTD. I watched the HMRC You Tube video which explains that you can do it all via your existing government portal, 'No need to set up a new Government Gateway account' it proclaims. Then a little later in the same video without any explanation it states 'You might need to set up a new Government Gateway account' - directly contradicting itself.
Contrary to the HMRC video, you cannot set up the Agent Service Account via your exisiting portal, so following a search I found the link to creating a new Agent Service Account and everything started to match up with the HMRC video. But suddenly it announces that I need to set up a new Government Gateway. Why?
I tried ringing the HMRC online help desk. An oxymoron. First time they transferred my call and cut me off. Second time, they told me I should ring the agent dedicated line, so I tried that. Selected option 2 for agents and then option 8 for anything else and that combination simply cuts you off. So I tried the usual agent self assessment team since they are generally pretty helpful. However they told me I needed to ring the HMRC online help desk. So I am none the wiser but a little more frustrated.
Does anyone know why we need to create a new Goverment Gateway contrary to HMRC's own advice? I am loathe to proceed as I have visions of losing all agent functionality and then been told by HMRC I shouldn't have clicked that button. Deep joy!!