Agent services account

Been asked before

Didn't find your answer?

I know this has been answered before but I can't find it. Using the old sign in to HMRC I was able until this afternoon to access my SAR clients tax payment records.

 

It now says I haven't any authorised clients.

So I go to the Agent Services Account and I can't find the clients

What's the procedure I've forgotten or HMRC have changed it again??

 

Replies (8)

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By Duggimon
03rd Sep 2021 16:37

You can't get them in the ASA because the ASA is not set up for self assessment.

You should still be using the same account you always were. It sounds like you've got a problem with a saved login and should make sure you log out of everything and then make sure you're going to the correct sign in page.

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By Wanderer
04th Sep 2021 03:27

You are probably using your ASA log in details to log in to the 'OLD' SA system. Yes, stupidly this works!

Find your 'old' log in details & log into the 'old' system with these.

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By bernard michael
06th Sep 2021 09:54

I'm using the same correct login to the old account and it tells me I have no authorised clients
I go to the agents service account and it tells me that I have no clients signed up to MTD, which is correct. It also tells me I can see client details on the old account and that I have 71 clients transferred ASA
What a gigantic ****************!!

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By bernard michael
06th Sep 2021 11:19

I've kicked the problem to HMRC online services and await a reponse

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By Mark.Carr
06th Sep 2021 16:02

I have the same problem - and reported to HMRC on Friday

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Replying to Mark.Carr:
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By bernard michael
09th Sep 2021 09:22

Mark.Carr wrote:

I have the same problem - and reported to HMRC on Friday


Mark

Check if you've been fixed I was this morning

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By Mark.Carr
09th Sep 2021 09:37

Yes all good here too.

Would be nice to know why that occured.

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Replying to Mark.Carr:
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By bernard michael
09th Sep 2021 09:48

Mark.Carr wrote:

Yes all good here too.

Would be nice to know why that occured.

Best we don't ask but it is obvious if you upset them what they can do to make your life a misery

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