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Agent Services Account communication help

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I applied for VAT registration for a client a couple of days ago through the Agent Services Account (the newer style account).  I've now had an email from HMRC telling me I have a message and to log on to the HMRC portal and access the communications area.  I've looked everywhere that I can find and cannot see any communications area or messages.   

I've searched Any Answers - the only thread I found was a couple of years ago and the menu option mentioned doesn't seem to exist.  I've also tried getting to it via Google, which is what I had to do to find the VAT registration option in the first place! 

Is it just me?  Can anybody help??  Please!

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By rmillaree
19th May 2022 11:38

Personally i have never done applications within ASA.

I think they actually hide away this section - been the "green screen" stuff that is more similar to the old agent area.

To access this "hidden?" area i think you login as normal to blue area and cut and past the following link and bingo.

https://online.hmrc.gov.uk/home/services

Note i had it in my head that vat registrations should still be done in the old gateway area not while logged into ASA account- the advise for "other taxes" in the new ASA account suggests you ned to logout and login to oild gateway - but the fact you have done registration suggests otehrwise. If no communication try logging into your old gateway and goingh to green screen and messages should be there.

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Replying to rmillaree:
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By Otter
19th May 2022 12:00

Thank you, that's exactly what I needed. I'll save that link!

I also had it in my head it still needed to be done from the old gateway account but when I tried I got a message saying I had to do it from the new account.

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By Duggimon
19th May 2022 11:38

The communications area is in the old portal, as best as I can determine there is no equivalent in the ASA.

Under the old portal, you can find it under "Messages" in the links on the left.

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Replying to Duggimon:
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By Otter
19th May 2022 12:02

As far as I can tell there is no link to it in the ASA but it does exist! I have now found my message via the link posted above.

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Replying to Duggimon:
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By rmillaree
19th May 2022 12:30

" as best as I can determine there is no equivalent in the ASA."
Try logging into ASA and cutting and pasting the link above - you should find the secret green area linked to your ASA ! - note i am not convinced that area is meant to be used for anything !

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