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Agent Services account problem

I set up my agent services account last July and want to link existing clients.

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I want to link my existing agent-client relationships in my ASA. When I log into my new ASA, it doesn't look any different from when I log in using my old credentials except I do not have access to any services set up. There is certainly no option to link clients. I thought perhaps I hadn't set it up properly, so tried again, but got the message that I couldn't as I aready had an ASA set up.

So, I rang the telephone number given in the 'MTD update for agents issue 1' sent from HMRC on 20/12/18, which is the general number. I have been trying since last month and have got absolutely nowhere. When I ring, the operators don't seem to have much of a clue what I'm talking about, and when I ask for MTD & Agent Services, there's a lot of 'I'll just try....'. They don't seem to know who to put me through to. And I've just been told this morning there's a technical problem and they can't put me through to anyone. And, no, there's no direct number I can ring.

Has anyone had this problem with their ASA? What is it supposed to look like when I log in? Any clues how I can get help from HMRC?

Thanks.

Replies (9)

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By Duggimon
15th Feb 2019 12:06

It definitely shouldn't look just the same. I have the same issue but if you log in with your ASA and then copy and paste this into the address bar:

https://www.tax.service.gov.uk/agent-services-account

it should take you to the page you're expecting.

Thanks (3)
Replying to Duggimon:
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By Technica
15th Feb 2019 12:31

Thank-you, thank-you, thank-you!!!
I am now in my ASA. I've spent weeks trying to get HMRC to help without success. I have a call-back logged with them. I'm not going to cancel it as I'm interested in what they're going to tell me. Plus I need to give them some feedback!
But thank-you very much.

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Replying to Technica:
By Duggimon
15th Feb 2019 14:48

I think it's an issue with browser cache / cookies. I use Chrome with my ASA and Firefox with my old account so that logging in to either takes me to the right page, if I log in on the wrong browser I get the wrong system.

Pretty sure it's just a badly coded website.

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Replying to Duggimon:
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By poolstar
13th Mar 2019 14:35

I have just done what you said and I have linked up my existing clients from my original agents account. Does it take long for them to link up and how do you know if they have done so??
thanks

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By ajj.jones
15th Feb 2019 13:30

Hi, I just added a similar question - I have just done as is suggested in this link, and while I get to the ASA - there are no clients linked.....
Just wondering if you have clients listed?
I too have linked our old account and it says its already linked.........
Frustrating or what!

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Replying to ajj.jones:
By Duggimon
15th Feb 2019 14:47

There's no client list in the ASA, your clients will appear in your MTD software. You have to register each client for MTD as well as your agent account, then set them up in your software. This page may be of use

https://www.gov.uk/guidance/making-tax-digital-for-vat-as-an-agent-step-...

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By Lutondata
03rd Apr 2019 12:53

Dear Duggimon A million thanks, no a trillion. I have been wondering about this for a while. I was on holiday in Cape town through March and put it off. I was wandering through the not very helpful HMRC blurb, you solved it in an instant! Though they say its already linked???
"There is a problem

This Government Gateway account is already linked to your agent services account.

If you need to link a different Government Gateway account, sign in with the login details for that account.
Try again "

Good fun isn`t it!

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By Nicky Gentle
10th May 2019 14:41

I could cry today, I am trying to set up ASA for the millionth time, I get asked for my SA Agent code which I don't have, I don't need one, and I get told I cant set up ASA. I need one for VAT Ive got a VAT Agent code.
Please help before I have a breakdown...

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By Nicky Gentle
10th May 2019 14:41

I could cry today, I am trying to set up ASA for the millionth time, I get asked for my SA Agent code which I don't have, I don't need one, and I get told I cant set up ASA. I need one for VAT Ive got a VAT Agent code.
Please help before I have a breakdown...

Thanks (0)
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By Nicky Gentle
10th May 2019 14:41

I could cry today, I am trying to set up ASA for the millionth time, I get asked for my SA Agent code which I don't have, I don't need one, and I get told I cant set up ASA. I need one for VAT Ive got a VAT Agent code.
Please help before I have a breakdown...

Thanks (0)
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