I opened an ASA on 3 August and received a new Government Gateway ID for it and set up a password. Since opening this account I have never been able to log into it, it says “Sorry, we’re experiencing technical difficulties. Please try again in a few minutes”.
However, when I now sign into my normal agent online account, it takes me to an Agent Services dashboard. Is this correct? It seems to me that the accounts have somehow been mixed up but I don’t have all the services I should. There are no “Ask a client to authorise you’” or “Create an authorisation request” links.
Am I going mad and missing something obvious here? If not, has anybody had any experience of this issue? I have been in contact with HMRC, but they don’t have a clue. I’m pulling my hair out here and going around in circles. Any advice, help or telling off greatly appreciated.