Morning All, my company has around 14 staff who get involved with online filing (be it tax returns, accounts or VAT). Previously, we've had one log in for all of this. We've now set up our new Agent Services Account and linked it to the current log in, as per HMRC instructions. However, it's now giving me the option of managing users and seems to be requiring me to set each member of staff up as a user which would then mean they all get their own log in, i.e. their own user id and password. Does this sound right? I'm a bit worried about this as it relies upon individuals, including junior staff, to make sure they dont lose the details, to regularly change password, etc. I just dont see why doing it the old why can't continue. I've asked online helpdesk if it's even necessary, they (of course) didn't know! So I've been awaiting a call back from someone further up the chain but, surprise, surprise, no response yet! Anyone else done this yet and what are your thoughts?