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Amazon Prime - VAT

Amazon refusing to provide VAT invoice

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We have an Amazon Business account with one user having a Prime membership renewed annually. Amazon have issued a receipt indicating that VAT at 20% has been included, but they refuse to issue a VAT invoice, I believe we are within our rights to request a one.  I am unsure if we can reclaim the VAT on our return as the receipt provided clearly states it is not a VAT invoice and does not show a UK VAT number. Advice as to where we go from here would be appreciated.

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By Ian McTernan CTA
24th Oct 2018 12:20

You're really spending all that time on a £79 item (so £13.17 of VAT) that most probably was also used for personal use?

It's cost more for me to type out my answer...sometimes it really doesn't matter whether there was VAT or not, it's not worth the time and effort to find out. Just don't reclaim and move on.

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Replying to Ian McTernan CTA:
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By Debbie Parkin
24th Oct 2018 12:35

Hi Ian Many thanks for you response and I am with you - action it and move on but then I got to thinking - what if we all did this because the value was too small? Doesn't make it right and Amazon stand to make a great deal of "£13.17"s. But I thank you for your time.
By the way this is wholly a business expense and is utilised on a Amazon Business account.

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Replying to Debbie Parkin:
By Duggimon
24th Oct 2018 14:39

How on earth are Amazon making £13.17 from this?

I'd say just claim it and move on, you know there's VAT on it and HMRC are pretty unlikely to demand to see your invoice. If they do you can hand over the £13.17 and the 4p interest.

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Replying to Duggimon:
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By Debbie Parkin
24th Oct 2018 14:57
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Replying to Debbie Parkin:
By Duggimon
24th Oct 2018 16:45

I had a look. It's irrelevant to the question I asked.

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By Matrix
24th Oct 2018 12:22

Is it Amazon or an Amazon seller?

If the former then you can download a VAT invoice from your account, if the latter you email the seller for a VAT receipt.

If any probs then call Amazon or you complete a form and they call you straight back.

I have stopped shopping on Amazon due to the extra admin of getting the invoices.

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Replying to Matrix:
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By WhichTyler
24th Oct 2018 12:41

On Amazon Business you can download invoices for a whole load of transactions in one go from sellers and Amazon

Business Analytics>Reports>Get Order Invoices and other documents

IIRC you can chose to not be shown sellers that don't provide invoices

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Replying to Matrix:
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By tom123
24th Oct 2018 12:59

Amazon prime is one of their own services (which includes free delivery etc) rather than being a product.

I expect they hide behind a ruse that skype use - which is that "they do not offer the service to business customers"

although I wasn't aware that precluded the requirement to provide invoices!

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Replying to Matrix:
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By carnmores
25th Oct 2018 14:42

Quite right Matrix its not difficult.

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Replying to carnmores:
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By Matrix
25th Oct 2018 19:41

So you are saying that if it is an Amazon Business account then you can download all invoices without emailing the seller?

Lisa R below and my clients have the same issue so is this the difference?

I doubt I will set up a business account but would be good to know for clients.

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Replying to Matrix:
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By WhichTyler
26th Oct 2018 06:49

Matrix wrote:

So you are saying that if it is an Amazon Business account then you can download all invoices without emailing the seller?

Yes that's what I did yesterday. Amazon Business is quite new so might be worth a look, lots of useful freatures, suchas catalogues, order approval, pay by invoice etc...

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Replying to WhichTyler:
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By Matrix
26th Oct 2018 07:21

Thanks I will take a look.

The OP has a business account already though so what does everyone suggest to her if it is not difficult?

I get the OP now, she is wanting to claim VAT on the prime membership fee itself but doesn't have an invoice. I don't understand why she thinks Amazon are gaining though, surely it is HMRC if businesses don't claim the VAT.

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Replying to Matrix:
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By WhichTyler
26th Oct 2018 10:46

Amazon Prime =/= Amazon Business

I suspect they are using a 'personal' Prime account with a business card to settle it. So they will get free delivery etc but no/fewer VAT invoices. Their call...

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By Lisa R
25th Oct 2018 15:23

Hi Debbie, I don't know if you've looked yourself but if you view the individual orders within Amazon, on the right hand side there is a little dropdown menu which usually has a couple of options such as: invoice, request invoice or order summary.
Sometimes the actual invoice will be readily available and sometimes you do have to send the seller a message to request one. I've had to request invoices a few times in the past, some have replied straight away, others I've never heard back from.
Basically if I don't receive something showing the actual VAT breakdown by the time I finish the VAT return then I don't reclaim it. It does mean some might slip through the net but unless you're regularly placing large orders on there, it will probably cost you more time than it's worth to keep chasing them.

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By Debbie Parkin
29th Oct 2018 09:56

Thanks all for taking the time to read and comment on my post.
We do have a business account with Prime attached legitimately not as a "private" account as suggested. For those interested in the Amazon business account - as individuals use their own login to order they have control over the shipment. Administrators can view and print the orders and invoices if available - however if they are not then the administrator cannot request them and the individual still has to do this. Prime is only associated with the individuals account and not the business account as a whole so cannot be used by all users. We have found these issues over the course of using Amazon Business for the last year or so, but having said that its a very useful tool for multiple users.
With regards to my original query re a VAT invoice for the Prime charge, tom123 seems to have understood my point which I thank them for.

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By The Book Monitor
30th Aug 2019 16:17

I realise this is a long time after the original discussion but I've only just come across all of the posts.
I wanted to say that I have also had this problem with Amazon and their refusal to issue a VAT invoice for the Amazon Prime charge for a Business account - and I raised my concerns about this with Amazon a couple of years ago but they've still not done anything about it!

I though if someone charges VAT on services or goods they are legally required to issue a VAT invoice to the customer - it doesn't matter if they're an individual or a business, if the customer is VAT registered they're entitled to claim back the VAT that they have been charged. Amazon's refusal to issue a VAT invoice, with the excuse that Amazon Prime is only for individuals, is a complete load of rubbish and I'm amazed that they've been able to get away with this for so long.

Perhaps we should all be hounding them to issue the legally required VAT invoice since, as VAT registered customers, we are entitled to claim back the VAT....

Another case of a big, international company thinking they can make up the rules!

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