I bought a new phone and emailed requesting an invoice.
We need the VAT number or your tax identification number so that the invoice is valid as we are a Spanish company and this information is mandatory for the invoice
I emailed again saying I didn't have one, but still needed an invoice.
The transaction would be without VAT if Amazon were not involved. When Amazon is an intermediary, the invoice must be with VAT.
If the sale had been made directly between you and us, it would be without VAT, that is to say, intra-community, as he says.
Amazon is selling online so the prices that are published in are with VAT. We are obliged by law to collect that VAT and then return it to the corresponding country.
I hope you understand it after our explanation, for more information you can contact Amazon directly.
Now I am confused. What to say to them next?