And it goes on

Money laundering

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21st May. our payroll side of the busienss gets email requesting us to log in and renew Money Laundering registration. Requested by email our agent id. I don't ever remember creating one for AML.

Anyway, it says get back to you in two days. Seven emails later, one letter to Southend, we finally get an email re complying with GDPR. Replied twice. Still waiting User id. Phoned them, we can only email and you will have to wait 15 days for a reponse. Shambles..total shambles. We are now in breach of money laundering regulations. MTD..,...never going to happen. Brexit never going to happen. Government useless but this lot are worse!

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By andy.partridge
26th Jun 2018 09:40

I agree with you, but save your energy for the battles you can win.

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By Andywho is fed up
26th Jun 2018 18:05

It gets better. Once you have completed their on-line re-application form the quoted response time is 45 days, though they don't say whether that is 45 coonsecutive days or 45 working days!

Andy

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