All the annual VAT returns that we filed in February 2020 for the first time via Quickbooks Online were mysteriously invisible to HMRC
We could see them all through the Agent's account, confirmed submission dates, but HMRC denied their existence and raised assessments for non-filing
I lodged complaints, sent screenshots, asked for debt recovery to be called off and I've yet to receive a sensible reply
Apparently the complaints were passed on to the "Making Tax Digital Live Service Issues Team" to investigate and it appears that the return figures have now been fed into the system, not that anybody has contacted me to tell me that
I was hoping that would be the end of it, but no I've just found out that another return for the year ended March 2020, submitted last month has suffered the same fate. I've tried speaking to the Annual Accounting Unit, but I'd get more sense out of Screwfix customer services if I asked them about it
This return was submitted via Sage 50c though not Quickbooks Online, is it just me or does HMRC have a fundamental system error in processing annual returns under MTD?