When we receive SA refunds for clients the 'detail' field usually only contains 'HMRC SA' and no other information. This we have noticed since we changed banks (to Metro Bank) as with Santander this was not an issue. I don't know if this is only an issue with Metro, but it seem that because HMRC use a comma in the details field anything after that gets 'dropped'.
Has anyone else, with other banks, had this issue? I know this is a somewhat esoteric question and a week or so later we ge the paper notification anyway, but I just find it mildly irritating as I'd rather get these things processed and out quickly.
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We have this problem with HSBC.
As you say, the paper notification arrives afterwards BUT the client often receives the notification earlier and calls up asking for their money - then you have to manually check records to see what belongs to who.
Not the biggest HMRC headache we have but a pain nonetheless.
I’m with Barclays, weirdly refunds in Jan had the narrative as yours, but in Feb had the taxpayers name.
I am curious.
Why do you take the refunds and then pass to the client?
Why not cut yourself out of the whole deal and enter your client's details?
Or are you working without being paid upfront and getting a fee?
Ive always charged a fee upfront, and only filed on receipt rebate or tax paid both the same.
My firm's bank is HSBC and it's the same. It can get very difficult when half a dozen refunds are deposited in one day. I didnt appreciate that with some banks this problem doesnt exist. I thought it was al banks. Perhaps I'll change banks except for the hassle.
And 'ireallyshouldknowthis'... we deal with a number of sub contractors who have the habit of getting refunds and then not pay our fees.
Each client is aware that this is our practice and has given their written consent.