So a client received a P800 which did not take into account a form P87 we filed in early July claiming use of home. I expected that it had not been processed yet, but rang to check that they had got it.
Firstly, when I called the agents helpline yesterday, after over 10 minutes on hold they told me they were too busy and cut me off.
I got through this morning after a long wait. They have our form, hooray. We can expect it to be processed by........ wait for it................1 February 2022!!!!!!!!
And yet still they have staff working on rolling out Making Tax a Disaster as if nothing is wrong. They need to put ALL staff on sorting out these backlogs.
And while on the subject of agents helpline - I wish they would cut the ridiculous pre-recorded messages about what we can and can't ask them to do (some of which are wrong - we can't check where things are from our account). I don't want to listen to it 5 times a week.
This is disgraceful.