Hope this isn't a silly question, but I've never come across it before so would appreciate some advice.
I've been asked to take on a new client who is a senior, in resdiential care. She receives pension income and rental income (which is used to subsidise the cost of her care). All very straight forward from a tax perspective. I have been asked to do this by her grandson, who holds her power of attorney. I will of course meet him and identify him and his address etc for AML purposes, but not sure what I should be doing abuot his gran. From the initial discussion it's not possible to meet her, so an unsure about the best way forward.
I'd welcome any coments on how to approach this, especially from someone who has had this situation before. Thank you!