My current software provider almost doubled my annual fee last year by seperating the bundle I have into part monthly subscription and part annual contract. Whilst they communicated the change in how I would be billed several month before my previous contract expired I did not find out what the costs were going to be until two weeks before the contract expired. As I was extremely pee'd off they offered to waive my three month notice period but wouldnt budge on the price. As a result I am now in the process of moving everything to an alternative software.
The one thing that I do find dawnting through this process is, A) the work involved in migrating all of my clients to the new software B) The amount of historic data I will be loosing upon migration. The one thing that is particuarly worrying is that if HMRC ever investigate a client I wont be able to access the old software to interigate the data. I know I can save the data in CSV files or PDF's but the time this will take to save everyVAT return, CT return, SA return etc makes me question whether it is actually worth the change.
Obviously I am not the first person to have to go through this process, so any practical help or advice from anyone that has been through the process would be gratefully received.