We sent post to HMRC on 27/07/2018 which needed a response and some action from them. We have rung and rung the Agent line and are now told it will be dealt with by 6th December....., they did not mention which year!
The HMRC advisor stated that they are seriously understaffed and are trying to bring bodies in to help with the backlogs. I wonder if they are suitably qualified staff?
So from receipt on 30th July it will take them possibly 129 days to reply, I will leave it at that, our client rings us weekly for an update, its gone beyond embarrassing.