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Anyone changed from Moneysoft to Brightpay mid yea

Anyone changed from Moneysoft to Brightpay mid year?

Didn't find your answer?

I am unable to download the latest Moneysoft update and they won't help and just blame McAfee.  McAfee say it has nothing to do with them.

So I need to change to Brightpay before the September payroll.  Has anyone done this mid-year?

Also, what happens with the previous years data on Moneysoft?  I assume we can't access it once the Moneysoft licence runs out?

Thanks

 

 

 

Replies (55)

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By mg200
01st Sep 2017 16:12

I would do everything possible to avoid changing this time of year.

Can you not download moneysoft again to a different machine and move your payroll files.

Not sure if you can continue to access previous years without having a valid licence. I assume not.

Thanks (1)
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By Samantha20
01st Sep 2017 16:27

Yes, I agree, but this has happened with the last 3 updates and the only way I can get Payroll Manager to launch again is to take the battery out of my laptop while it is switched on which could obviously damage my laptop.

I have used PM for 10 years now but I am fed up of their don't care attitude when lots of people are having exactly the same problem. They even admit it on their website but just tell us to contact McAfee.

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By SpreadsheetUser
01st Sep 2017 16:31

You can access old data without a licence, I still do if I need to.
I changed over mid year as I ran each payroll, made it less laborious then.
You'll find Brightpay's tech support poles apart from Moneysoft!

Thanks (2)
Replying to SpreadsheetUser:
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By Samantha20
01st Sep 2017 16:53

SpreadsheetUser wrote:

You can access old data without a licence, I still do if I need to.
I changed over mid year as I ran each payroll, made it less laborious then.
You'll find Brightpay's tech support poles apart from Moneysoft!

Thanks, so did you have to manually input all the pay data for the previous months?

I can see that BP will import the employee data from Moneysoft so at least I don't have to do that.

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Replying to Samantha20:
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By SpreadsheetUser
01st Sep 2017 17:36

You'd just need to enter YTD figures, not individual pay months/weeks

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By Chris Mann
01st Sep 2017 16:43

It is indeed a McAfee issue.
Visit the Moneysoft website and check what they say about this issue.
You can correct the issue by; uninstalling Moneysoft then do a full download from the Moneysoft website.
It worked for me this morning and I'll now ditch McAfee
PS you need to restart your computer/laptop first.

Thanks (2)
Replying to Chris Mann:
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By ClaireShort
01st Sep 2017 19:31

I agree, with Chris as I had to do the same this afternoon. Do make sure you restart your computer!

Thanks (1)
Replying to Chris Mann:
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By DMGbus
01st Dec 2017 08:09

Today a client advises me that their AVG anti-virus software has identified a problem with a Moneysoft update, it says " the file is infected with FileRepMalware. " So looks like it is not just an incompatability issue with McAfee now.

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Replying to DMGbus:
RLI
By lionofludesch
01st Dec 2017 09:10

I got this message too - using Avast Premier.

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Replying to lionofludesch:
By [email protected]
01st Dec 2017 09:33

More than likely a false positive on the part of Avast!

Thanks (1)
Replying to [email protected]:
RLI
By lionofludesch
01st Dec 2017 09:46

Nevertheless, I now can't open Moneysoft at all.

I've tried restarting and uninstalling and reinstalling.

Obviously, I can't be spending a couple of hours every month sorting out updates.

Thanks (0)
Replying to lionofludesch:
By [email protected]
01st Dec 2017 11:49

Generally, with AV software, you can exclude folders (e.g. the Moneysoft folder) in the AV's control panel/dashboard. This would prevent any further issues.

Thanks (0)
Replying to [email protected]:
Tom McClelland
By TomMcClelland
01st Dec 2017 10:09

paul-AT-brightpay.co.uk wrote:

More than likely a false positive on the part of Avast!

Avast and AVG merged, so probably both use the same faulty signature set that is delivering the false positive.

Virustotal shows the current Moneysoft update as clean, according to 67 different AV products.

https://www.virustotal.com/#/file/e691865678221370a9b710738dd2b56cf1af58...

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By Samantha20
01st Sep 2017 16:51

Thanks. I have read what they have said on their website but I can't see how it can be a McAfee issue as I have taken the battery out of my laptop (while it is on) and then re-started my laptop. I was then able to open PM and do the upgrade as normal without disabling McAfee.
If it was a McAfee issue, then why does it work once I have crashed out of my computer?

I have had to do this on their last 3 updates.

I think that their update gets stuck on certain computers when you first try to install it.

Thanks (0)
Replying to Samantha20:
RLI
By lionofludesch
01st Sep 2017 17:14

It might not be a McAfee issue but it isn't a Moneysoft issue. I've had no problem downloading the September update.

Look elsewhere before you jump from a frying pan into a new fire.

You claim it can't be a McAfee issue because the program works if you take out your battery but - clearly - that could apply to Moneysoft too.

Maybe it's an issue with your battery.

Thanks (0)
Replying to Samantha20:
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By Chris Mann
01st Sep 2017 17:07

All I can say is, until I renewed my McAfee licence, a couple of months ago, monthly updates were a dream.
Following the McAfee renewal, anything but.
I've chatted with McAfee this morning and they don't seem too bothered about my "migration" elsewhere.
My intention is to go somewhere like AVG before the end of the month.

Thanks (1)
Replying to Samantha20:
Man of Kent
By Kent accountant
01st Sep 2017 23:32

McAfee is [***]e, get some decent anti virus software and stick with Moneysoft.

Thanks (1)
Replying to Kent accountant:
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By chatman
07th Sep 2017 20:15

Kent accountant wrote:

McAfee is [***]e, get some decent anti virus software and stick with Moneysoft.

I was going to say that.

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By Samantha20
01st Sep 2017 17:15

Thanks, but my husband has exactly the same McAfee licence as me (we both work from home) and did not have a problem updating until today's update when he had exactly the same problem (I have had the same problem since May 2017).

Could you please update this thread if you get the same problem once you change from McAfee.

Thanks (0)
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By thomas34
01st Sep 2017 17:44

I've had the same problems with McAfee in the past and they just don't care. I'd uninstall McAfee and replace it with anything. I even needed to install a special program to uninstall McAfee since the usual method of uninstalling was unsuccessful. I use Kaspersky and (touch wood) have no problems.

Thanks (2)
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By Samantha20
01st Sep 2017 18:09

I've just found this thread, so it isn't just McAfee. People have had similar problems with Kaspersky and other AV software:

https://www.accountingweb.co.uk/any-answers/problems-with-moneysoft-payroll

Thanks (1)
Replying to Samantha20:
RLI
By lionofludesch
01st Sep 2017 18:37

I'd say the overwhelming thrust of the thread is that McAfee causes the problem.

But take or leave the advice as you wish.

Thanks (1)
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By Samantha20
01st Sep 2017 20:29

Yes, I agree that McAfee does seem to be a common factor but the fact that people not using McAfee also have a problem means that MoneySoft should not just wash their hands of the problem.

I have just tried it on my spare computer which also has McAfee. This time, I uninstalled the program and then re-installed the full version rather than updating. I had no problems at all and so that is what I will be doing for future updates.

Thanks (1)
Replying to Samantha20:
RLI
By lionofludesch
02nd Sep 2017 10:16

Problem solved. Everyone happy.

Result.

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By thomas34
02nd Sep 2017 13:22

So Moneysoft lives to fight another day.

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Replying to thomas34:
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By Samantha20
02nd Sep 2017 16:39

Duplicated post

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Replying to thomas34:
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By Samantha20
02nd Sep 2017 14:36

thomas34 wrote:

So Moneysoft lives to fight another day.


Yep, but no thanks to their support (which several people on AW have said leaves a lot of be desired). Everyone says Brightpay's support is much better but unfortunately I chose to go with Moneysoft over 10 years ago.

They should update their advice to say that people need to delete the program and then re-install it rather than updating it instead of blaming McAfee when it has affected other AV software and doesn't affect all computers running identical versions of McAfee.

Thanks (1)
Replying to Samantha20:
bike
By FirstTab
03rd Sep 2017 14:32

I have used moneysoft and Brightpay. Moneysoft rules. Agreed with their poor support. We had a problem only once since we started using MS. It was because we did not read their online guidance correctly.

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Replying to Samantha20:
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By Chris Mann
04th Sep 2017 10:06

"They should update their advice to say that people need to delete the program and then re-install it"

Hi Samantha - this link provides you with the information you refer to.
https://moneysoft.co.uk/support/problems-downloading-updates/

Thanks (1)
Tom McClelland
By TomMcClelland
04th Sep 2017 07:53

Application software manufacturers have little or no way of mitigating the effects of faulty AV software, which is unfortunately very common. There are numerous AV products which constantly update themselves. So when you perm all those products and versions with all the different versions of Windows and internet environments that people might be running on it is essentially impossible for application software manufacturers to duplicate or address problems caused by faulty AV.

I have no remit whatsoever for Moneysoft, but I'd change AV software before I'd change payroll software, as changing AV software is a relatively small one-off hit should involve no alteration to your daily work schedule whereas changing application software first involves a major data-porting exercise, and then the learning of new operational procedures, and you have zero guarantees that AV problems won't spring up with whatever application product you move to.

Thanks (4)
Replying to TomMcClelland:
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By Samantha20
04th Sep 2017 13:07

Thanks for your advice, I can see where you are coming from. But it's strange that there are no threads on here about problems with Brightpay and McAfee.

Moneysoft have just blamed McAfee so that they don't have to do anything which is symptomatic of their poor attitude to support (which AW members have been complaining about for years).

Thanks (2)
Replying to Samantha20:
Tom McClelland
By TomMcClelland
04th Sep 2017 13:17

(a) What, exactly, are you suggesting that Moneysoft does to resolve this problem?

(b) If there is any sensible answer to question (a), why should Moneysoft spend time and money working round a problem which is clearly a fault in the AV software?

Thanks (1)
Replying to TomMcClelland:
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By Samantha20
04th Sep 2017 13:26

(a) They shouldn't blame McAfee as it has also affected the uers of other AV programs

They should tell people not to upgrade but to delete and re-install instead of telling them to waste their time contacting McAfee

(b) Brightpay don't have a problem with McAfee so if Moneysoft can't be bothered to do anything about it, they will lose customers to BP, so it is up to them.

Thanks (2)
Replying to Samantha20:
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By DMGbus
04th Sep 2017 13:33

I can confirm that I am using Brightpay on a Windows 10 machine that has McAfee installed and I have not been presented with the problems being reported about McAfee by Moneysoft users.

So, the conclusion is that there clearly is some specific incompatability issue between McAfee and Moneysoft and seemingly each blames the other.

I can confirm that having used around five payroll software products in recent years the bottom of the league table for support has been Moneysoft, hence I remain happy to pay a higher price to use Brightpay than pay a cheaper price to use Moneysoft.

Thanks (1)
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By ScribbleD
04th Sep 2017 12:38

I used Moneysoft for many years but moved to BrightPay last year. I ran both packages parallel for a couple of months before taking the plunge. I wasn't particularly happy with the auto enrolment facility in Moneysoft or their support which prompted this move.
I am so pleased with BrightPay. It's far better for auto enrolment in particular and it's very easy and straightforward to use. You can import data mid year which makes moving a little easier and support is excellent should you need it.
I have no regrets about moving and the change over was relatively painless. Give the free trial and run them parallel for a while to see how you get on.

Thanks (2)
Replying to ScribbleD:
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By Samantha20
04th Sep 2017 13:13

Thanks, that's good to know. I can't use the Moneysoft AE features as the letters couldn't be edited and again they weren't interested in changing that when I rang them.

Thanks (2)
Replying to Samantha20:
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By Chris Mann
04th Sep 2017 13:17

I do have to agree Samantha. Moneysoft's "bedside" manner is nothing short of brusque.
However, they provide a generally good piece of software at a very competitive price.

Thanks (5)
Replying to Chris Mann:
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By Samantha20
04th Sep 2017 13:21

Yes, the price is the main reason stopping me from changing at the moment. It would cost me around £100 more a year as I need it to do the payroll for 2 companies and the Moneysoft charging structure is cheaper if you only have 2 payrolls.

Thanks (1)
Replying to Samantha20:
RLI
By lionofludesch
04th Sep 2017 13:31

Not sure why you keep blaming Moneysoft here. Your anti virus software blocks something that isn't a virus which pretty clearly points the finger at the anti virus software.

Thanks (3)
Replying to lionofludesch:
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By Samantha20
04th Sep 2017 13:45

But I don't agree that it is my AV software blocking it. It is only Moneysoft telling everyone that it is becuase they can't be bothered to do anything about it

If my AV software was blocking it then why did it work on my husband's computer last time when he had the exactly the same software as me?

Also, why doesn't my AV software block the download of the full program?

Thanks (1)
Replying to Samantha20:
RLI
By lionofludesch
04th Sep 2017 13:54

Well, the evidence is damning but you're right to consider other possibilities.

Thanks (1)
Replying to lionofludesch:
Tom McClelland
By TomMcClelland
04th Sep 2017 13:55

lionofludesch wrote:

Not sure why you keep blaming Moneysoft here. Your anti virus software blocks something that isn't a virus which pretty clearly points the finger at the anti virus software.

Bingo! Crystal clear logic.

Thanks (4)
Replying to Samantha20:
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By legerman
05th Sep 2017 12:45

Samantha20 wrote:

Thanks, that's good to know. I can't use the Moneysoft AE features as the letters couldn't be edited and again they weren't interested in changing that when I rang them.

Ah, there's a workround for that. Print the letter as a pdf then highlight the text in the pdf into word. Then chop and change at your leisure.

Thanks (1)
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By SJRUK
04th Sep 2017 14:52

Do you actually need to uninstall and re-install?

Our anti-virus(I presume this is the problem) blocks the update from the Moneysoft prompt however if I just go onto the Website and click on Download Latest Update it then works.

Thanks (1)
Replying to SJRUK:
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By Samantha20
04th Sep 2017 15:10

Thanks. The prompt takes me to the website anyway and then it blocks it when I click on Dowload Latest Update.

But uninstall and installing is not a problem as it only takes a few minutes compared to the hours of grief I got previously.

Thanks (1)
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By stuart1696w
07th Sep 2017 10:09

1. I cannot understand anyone wanting to change from Moneysoft Payroll, by a long way the best !
2. Likewise why anyone would continue to use Macafee is beyond me, it causes all sorts of download problems. Change to ESET! cheaper and better, it does not screw up your computer and does not slow it down

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By aman007
07th Sep 2017 10:10

I had this problem as well, but now I just download the update direct from money soft website and install it and it works fine.

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Replying to aman007:
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By Rufus
07th Sep 2017 16:52

I agree, it's easy to download the update direct from the Moneysoft website and then create a bookmark shortcut so you can go directly to it in future!

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By pauljohnston
07th Sep 2017 10:13

Really interesting but we have no problems in downloading the Moneysoft update. Bear in mind that only those who have a problem have complained.

If it is the AV software why not uninstall it and try another for instance Microsoft Essentials which is free. If the Moneysoft problem goes away you have your answer.

It is all well and good to blame someone else for a problem caused by a third party. You are all now grown up and should be able to carry out your own tests.

I believe Brightpay is a web based product and wont be affected unless the browser is.

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By martinf81
07th Sep 2017 10:26

I just changed my virus protection to Norton and got round it this way.

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