Now that the JSS is coming in, we have told clients that we are now going to charge fees for processing the claims - whereas we'd held off charging under the CJRS. I've had arguments with two clients and lost one just over that. Still quite a few clients who don't understand that we're not an instant expert in any of it yet.
Constant discussions with clients as to why they can't just claim anything they like now they are working from home more. Yes the rules are unfair. Yes they don't often reflect the way people are working now. They I know I don't make the rules, but they're disappointed I'm not more 'flexible' in applying them.
I actually think clients were better behaved when this all kicked off. Yes, they were scared and frustrated but they took our advice as given. Now, they seem to want more, and their ability to empathise with the fact that we've barely been able to tread water ourselves since March seems to have evaporated. More than a few clients telling us they're disappointed our service standards have dropped as they are waiting longer for their accounts and tax returns.
Normally this time of year, I've just had a nice holiday - recharged and ready to tackle the ramp up to January. Not had the chance for a holiday this year, and not much point as I don't see sitting on a rainy, rocky beach in SW England with the risk of a Treasury announcement on any given day much of a break.
It seems like any time Rishi Sunak opens his mouth, we get put back two weeks in our schedule of work. I estimate we're at least a month behind in our compliance work, and I'm already dreading January.
No question to ask really. Just wanted to rant on a Friday.
Anyone else want to vent?