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26th Oct 2017 12:50
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Anyone else having problems with PTP/Iris?

Anyone else having problems with PTP/Iris?

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Does anyone else use PTP/Iris Software and, if so, are you finding the Support absolutely appalling?

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By Mr Hankey
26th Oct 2017 13:18

Iris support isn't great. On the portal window it frequently reports live support queue wait times as being a couple of minutes, yet when calling them I end up being on hold for 10 times that amount before someone answers.

I think Something somewhere is telling porkies!

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By Phil Marshes
to Mr Hankey
26th Oct 2017 13:21

Yes I've noticed that.

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By andy.partridge
26th Oct 2017 14:36

In my opinion support from the PTP division deteriorates year on year. I wonder if Iris is quite keen to move customers from PTP to their core products.

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By The Innkeeper
to andy.partridge
27th Oct 2017 10:09

Andy - & that is why we left PTP several years ago

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By andy.partridge
to The Innkeeper
27th Oct 2017 14:15

To Iris?

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By D V Fields
01st Nov 2017 20:34

I did have problems with them but this got satisfactorily resolved with termination. Now I have no problems with them.

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By Darren Linnell
15th Nov 2017 09:39

Support is very hit and miss, sometimes you get a good one and try to find out his/her direct email. I defy anybody to use IRIS without support - I know their number by Heart. Their software is appalingly written - I live for the day when they have competition and we can change.

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By andy.partridge
to Darren Linnell
15th Nov 2017 10:03

I know Magic Man by Heart. That is, I think, their best number.

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By Darren Linnell
to andy.partridge
15th Nov 2017 16:14

I would disagree there - I would say 'alone' is their best number ;)

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