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Anyone had this error on HMRC portal (SA)?

Didn't find your answer?

Hi all, 

 

The following message appears: 

"Security check

Please wait, for security reasons HM Revenue & Customs (HMRC) are checking that you are authorised to access this page.

If you encounter a problem please contact the HMRC Online Services Helpdesk." 

 

At the top, it states that "HMRC: Exceeded 4 hour limit" 

 

Anyone else had this issue in the past? If so, what was the resolution? 

Replies (22)

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By Jholm
11th Dec 2018 12:06

Seen it many, many times. I generally get impatient and just refresh the page and it gets through soon enough.

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By georgemansfield
11th Dec 2018 12:06

I have had this exact same issue this morning, online services are unsure what to do and that passed the case on to a higher level.

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RLI
By lionofludesch
11th Dec 2018 12:12

You didn't leave your account open for over four hours, did you ?

Just speculating .........

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Replying to lionofludesch:
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By KD1182
11th Dec 2018 12:24

No I didn't leave it open for more than 4 hours.

My question(s) were:

"Anyone else had this issue in the past? If so, what was the resolution? "

If you aren't going to answer the question, please don't reply.

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Replying to KD1182:
RLI
By lionofludesch
11th Dec 2018 12:44

It's the nature of a public forum.

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Replying to lionofludesch:
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By KD1182
11th Dec 2018 12:52

No - It's called "Any Answers". If you don't have any answer, please ignore and move on.

If you like posting unnecessary things, join twitter.

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Replying to KD1182:
RLI
By lionofludesch
11th Dec 2018 13:23

It's always wise to seek full information and clarification before providing an answer.

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Replying to KD1182:
By Duggimon
11th Dec 2018 14:02

If you want to govern how other people post then start your own forum so we can all ignore you and move on, otherwise accept the responses you get.

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Replying to Duggimon:
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By KD1182
11th Dec 2018 14:29

Another pointless comment.

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Replying to KD1182:
RLI
By lionofludesch
11th Dec 2018 14:37

You're very churlish for someone seeking favours.

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Replying to lionofludesch:
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By KD1182
11th Dec 2018 14:41

Same could be said about your pointless response.

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Replying to KD1182:
RLI
By lionofludesch
11th Dec 2018 14:53

What favours am I asking ?

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Replying to KD1182:
Oaklea
By Chris.Mann
11th Dec 2018 22:45

Lion’s one of the more amenable members on here. To respond as you did demonstrates much more about your character, than it does about his? Perhaps a little humility wouldn’t go amiss?

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By David - hnt
11th Dec 2018 12:20

And another one here.

Again Online support have escalated it!!

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Replying to David - hnt:
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By KD1182
11th Dec 2018 12:25

Same - I have requested an escalation too. If enough of us complain, they should take at least a bit of action. I have complained to Tier 2 now. Until that point, they were suggesting it wouldn't even be looked at until 48 hours down the line!!

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By frankfx
11th Dec 2018 12:26

Please share with us the online support response to the escalation.

thankyou

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By Duggimon
11th Dec 2018 12:36

The resolution for me when receiving that message has been the same it always is with HMRC login issues. Keep refreshing, trying different browsers, clearing cookies and generally just retrying until it works.

I would be very surprised if the online helpdesk come back with anything more useful than that as your recommended solution, if they knew what the problems actually were they'd presumably fix them.

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Replying to Duggimon:
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By David - hnt
11th Dec 2018 13:51

Duggimon wrote:

The resolution for me when receiving that message has been the same it always is with HMRC login issues. Keep refreshing, trying different browsers, clearing cookies and generally just retrying until it works.

I would be very surprised if the online helpdesk come back with anything more useful than that as your recommended solution, if they knew what the problems actually were they'd presumably fix them.

I'd have thought the same but had tried that before calling.

Anyway, on returning from lunch it has logged straight in so maybe they did sort something. Online Help did initially say they were doing a number of updates/changes in the background which shouldn't but could have affected login.

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By frankfx
11th Dec 2018 13:58

Therein lies the problem we are all faffing , trying this and that .

HMRC should make it clear that the faffing and trying is the SOLUTION.

addiotinally HMRC might go on to say …

''do not be surprised if it takes x hours '

We are looking for regular up to date feed-back on service ……. a reliable DASHBOARD

Then at least we can make an informed decision if this 'experience' is another problem jam.

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By Tim Vane
11th Dec 2018 18:15

When a man looks up and sees a rainbow, he should not be unhappy. When a man looks down and sees a worm, he should not be happy. When a man looks inside himself and sees either of these things, then he shall be grateful.

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Replying to Tim Vane:
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By KD1182
11th Dec 2018 17:30

I suspect you have had the same issue then, and had to stop being a muppet yourself in order to fix it?

I would doubt that though, as your post indicates that you don't practice what you preach...

Many thanks for the input, but it's not required in this instance.

Update for the others: Happy to report that this issue has been fixed now by HMRC. I am awaiting for the resolution of my complaint in order to ascertain the underlying cause. I will keep the members informed of what they respond with.

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Replying to KD1182:
By SteveHa
12th Dec 2018 08:15

No0, it HAS NOT been fixed by HMRC. This is something that has recurred since the portal first launched, and will likely recur for years to come.

However, given your responses to some of the most respected members here, I'd suggest that next time, you seek resolution elsewhere.

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