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Anyone having problems claiming CIS online? (Ltd)

Anyone having problems claiming CIS online? (Ltd) - HMRC website issue?

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Hi,

I have a limited company that needs to have their CIS deductions offset against Corporation Tax. I have always applied for the transfer online using the HMRC claim form. Last time I did one was October 2019 and it went through fine.

I have tried to do one today using the same link and I am now greeted with the message "Register with the Agent Subscription Service". So I click register, and I am greeted with "You have signed in with your user ID for HMRC online services for agents. You need to sign out and sign in with your Agent Services Account".

Ok - so I have an Agent Services Account which was created in order to file MTD for VAT. So I log in with these credentials, 

And it takes me to my VAT online Agent Services Account. No mention of CIS refund applications anywhere......

Anyone else had the same issue and/or know a fix to get around it???

Or is it just HMRC websites being their usual crap selves?

Many Thanks

Replies (9)

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By SXGuy
10th Jan 2020 08:17

Try this.

Copy the url for "Register with the Agent Subscription Service", then log out of any session you have open with HMRC, close all web browsers, could even try clearing browsing history and include cached files and cookies.

Then re open a browser and paste the link, login using your ASA, see what happens.

Thanks (1)
Replying to SXGuy:
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By marky74
10th Jan 2020 10:00

Thanks - tried but still got same result. Guess I will have to revert to the old method of either letter or telephone call!

Thanks (0)
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By lesley.barnes
10th Jan 2020 10:06

I've just tried it and I'm getting the same message. I used it earlier in the year and it was ok. Must be usual HMRC rubbish.

Thanks (1)
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By SXGuy
10th Jan 2020 11:12

If others are having issues then its likely HMRC;s systems.

They have been all over the place this last week, people unable to file vat under mtd, people cant login to their PTA or BTA.

I think there may be a widespread issue with most of their services.

Thanks (0)
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By Greenroof
27th Feb 2020 17:09

I'm having the same problem.
Did you manage to resolve this?

Thanks (0)
Replying to Greenroof:
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By marky74
27th Feb 2020 18:13

Well.... yes and no!!
Ive not had to use the online claim since last time, however that said, I did manage to get the page loaded and submit the company CIS Claim. All good.
Then - in true HMRC style I got a response by letter along the lines of "This claim is not valid as the CIS was claimed by the director in his personal tax return".
This is complete BS! There was indeed a small amount of CIS deductions on the clients personal return relating to a short period of self employment before he incorporated.
So Ive had to write back to them advising they are factually incorrect, and send proof of the separate UTR numbers etc. So I am still awaiting the outcome....
And this is the organisation that is wanting to embrace digital submissions and get MTD etc etc.
Either that or they need to employ officers who actually know what they are talking about

Thanks (0)
Replying to marky74:
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By Greenroof
27th Feb 2020 20:18

Thanks for your reply.
I think I have succeeded but it's early days yet.
I spoke to HMRC technical services who said I needed to log in with my Agent account for mtd and not my "normal" gateway id
I clicked the link on
https://www.gov.uk/guidance/claim-a-refund-of-construction-industry-sche...
I then logged in and made a note of the access code ( very important to save this )
After that clicked through the links and was able to make a claim.
We'll see if client gets refund soon...

Thanks (0)
Replying to Greenroof:
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By Rupinder sharma
30th Mar 2020 17:00

Hi Greenroof,
But under MTD portal, there are only VAT options. where to find the CIS claim option.
when I click on the online form option and enter my MTD agent details, it just takes me to the MTD VAT page not the claim form.
any help would be much appreciated.
Thanks

Thanks (0)
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By djames
08th Apr 2020 17:57

Anyone else resolved this?

I've tried to submit claims but unable to get anywhere, even when entering my agent services account details (which just gives me access to MTD VAT).

The only way I've managed to submit a claim is to ask the client for their gateway details (explaining to the client what a clusterf**k HMRC are), log in with those whilst hanging on the line with the client to get the code that goes to their phone, and then submit it quickly before I get logged out. Totally ludicrous. I've got another 15 to do, many of which haven't got their own government gateway, so this is going to be a nightmare. Good job there isn't some kind of emergency going on and I'm not already working round the clock.

I'd like to meet the government official who decided to change the previous simple procedure to one which obviously hasn't been tested and demonstrate to them how annoyed someone can be from six feet away.

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