Ok, so like many others I'm always quite happy if a client says they will be using quickbooks or xero and the like. Normally my advice is to see which they prefer, providing none has a clear advantage over the other in terms of their business.
I've now been on the phone for 50 minutes to quickbooks. We were sent an invite by the client, followed the usual process but the final step isn't working and we can't gain access. Client spends all her time in meetings or in court (also not that tech minded) so we can't simply use her login as this stupid extra step of sending a code means it's expired before she gives it to me. for those who say, cookies, cache, incognito window and every other workaround, tried them, intuit logged in on my screen and tried them too. I've been told it's been escalated to tier 2 but they can't give me any sort of timeframe at all. They won't even agree that they can get it resolved by the 31st January. They have said the issue is all at their end, and I'm awaiting an e-mail to confirm that, but I just thought I'd put it out there that this firm is dire in terms of customer service, and so I for one will never, ever recommend them again. I just thought I'd throw that out there in case anyone else is currently recommending this to new clients. It appears to be a known issue, customer service did explain that my query may end up going to the states as she thinks it may be an issue they are working on.