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Anyone using HubDoc yet?

Anyone using HubDoc yet? How does it compare to AutoEntry?

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I am a big fan of AutoEntry and mostly use it in-house for scanning self pick up of client invoices & receipts. I have a fair few clients I let loose with it and mostly works fine (did get 3 pictures of child's homework last night from one client, but hey not everyone is perfect). They like the forwarding email for pdf's and the App.

While the pricing is good it can get expensive for retailers / restaurant / motor trade types that have multiple low value VAT invoices and as I take the hit on this I thought I would check out the competition.

I signed up for HubDoc after I saw the Aweb piece https://www.accountingweb.co.uk/tech/practice-software/hubdoc-brings-cli... as I can use the free account for my own practice. It seems to be a standard $20 per client you set up - though I imagine that will change to Pounds when they properly roll it out to UK. So even at pounds if I have a client with more than 130 invoices per month then I would be better off using HubDoc instead. No mention on the site as to usage limits.

But does it work?

So far just using for my own practice with only a handful of bills it seems ok. The dashboard is much more detailed than AE, but I'm not sure in a good way. I like the integration with online suppliers that download the bill automatically but only telephone suppliers such as O2 and Vodaphone on there at the moment. The banks are there but they are already integrated with QBO so if you use that or Xero with bank feeds (which you would) then that's no benefit.

I like the fact that if the client uploads child's homework or has their hand over the amount box, or snaps the debit card receipt rather than the VAT one (I could go on) then I don't get charged 15p + VAT a pop, but other than user error I haven't had an issue with AE. I was talking to a Sales Director of AE at a seminar recently and he said they are launching a ProAdvisor Silver / Gold type offering soon, not sure what that will be like.

So I am interested in user's experience, what works well / better than AE and what doesn't? Note I have discounted RB due to many adverse comments on AWeb - should I be looking at them as well or not?

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RedFive
By RedFive
21st Mar 2018 17:17

Bumpity bump, though I’m guessing due to no responses that no one is using it yet?

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By atleastisoundknowledgable...
21st Mar 2018 19:11

I did look at it when I was searching for a solution, but went with AE - can use the credits across clients, most of my clients won’t use $20 worth in a month, auto extraction of invoices from utility cos may well be good in the future, but now is pretty minimal and useless.

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By justrollo
23rd Nov 2018 11:23

Bit late on the reply, but, this may help. Been using Hubdoc for a while, but it still has too many bugs which are slowing us down to a crawl as we no longer have confidence in its ability to extract data accurately enough. Support is very helpful indeed, but the problems still persist so we've given up for now and are extracting any data it holds to put it elsewhere or go back to a manual process for now. Don't recommend it for a while until they sort their processing issues out.

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Replying to justrollo:
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By MissAccounting
23rd Nov 2018 15:48

justrollo wrote:

Bit late on the reply, but, this may help. Been using Hubdoc for a while, but it still has too many bugs which are slowing us down to a crawl as we no longer have confidence in its ability to extract data accurately enough. Support is very helpful indeed, but the problems still persist so we've given up for now and are extracting any data it holds to put it elsewhere or go back to a manual process for now. Don't recommend it for a while until they sort their processing issues out.

Too many bugs? No way! A Xero product with bugs? You must be getting confused with something else?!

Next you'll be telling us that it has a load of half finishsed features that no one asked for and a load of missing essential features!

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By Glenn Martin
23rd Nov 2018 14:24

Hi Redfive
I have been trialling it and think it is very good, although I don't think the user interface is as good as AE or RB so clients might not find it as easy.

The fetching of invoices is a good feature for some clients say in construction who have lots of bills from Jewsons etc as they file them in the footwell of their vans and always missing some. So for jobs where they have a lot of invoices from 1 or 2 large suppliers it should be a good thing.

What you should also consider is RB as they also have the same fetch feature now, but they actually more companies signed up to it (2000) I believe against 1500 Hubdoc has although that will change every week as others join.

I am thinking of moving from AE to RB for their unlimited price model, commit to it for 12 months then see what Xero do with Hubdoc.

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