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Anyone want my practice?

Anyone want my practice?

Didn't find your answer?

Sorry more of a rant in the hope I am not the only one. Took on a client who was also a friend, have been doing the accounts for peanuts. This person has decided this afternoon that they need to talk to me now. I explained I was in a meeting. They told me to get out of the meeting and call now and has been harassing me on facebook(!), by email and by text.

I really have reached the point where I cannot deal with people anymore, they are driving me insane!

Sorry rant over.

Small practice, based in the south, free to sympathetic new owner.

Replies (24)

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By stehaggan
01st Oct 2013 14:39

Chin up
Downfalls of small businesses :-(

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By andy.partridge
01st Oct 2013 14:41

Sounds like not just a bad client, but a bad friend. Don't friends always make the worst clients?

Try not to let one PITA put you off the whole business. The alternative would be having to work for someone else. Yuk!

 

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By Flash Gordon
01st Oct 2013 14:49

Friends are the worst clients

Friends are definitely the worst clients as they expect the moon, (and the sun, the stars, all the planets...), want to pay the salt from the bottom of the bag of peanuts, and you can't easily sack them. Though it sounds like you need to sack this one, fast. If they're a decent friend they'll feel full of remorse (I'm not hopeful for you) and the friendship will last. If they're not then you're well rid.

I'm in the south and sympathetic so send the records over by rocket cycle and tell the muppet that they have a new accountant (for a short length of time anyway) :)

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By Flash Gordon
01st Oct 2013 14:52

Oh and

Rants are a good thing. They make you feel better (hopefully) and they make (some of) us feel like it's not just us these things happen to. Although the friend I took the peanuts from isn't speaking to me anymore - oh well :)

Thanks (1)
Locutus of Borg
By Locutus
01st Oct 2013 14:55

Don't take on friends as clients

I learnt that myself recently.

The work done to fee ratio is way out of line with other clients and I dislike the blurring of social with business - the come over for a barbecue, when in reality they want a free meeting to discuss the business.

I would happily give friends an hour or two or my time for free, but at least they know I'm, doing them a favour and I can bail out whenever I want to.

If your friend won't respect you when you say you are in a meeting then suggest they find a new accountant. If they decide to terminate the friendship then so be it.

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By I'msorryIhaven'taclue
01st Oct 2013 15:01

Send Them a Whacking Bill...

...charge them your top rate for dealing with their issue!

My old business partner coined the phrase "Give them a FO Tablet".

Thanks (3)
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By bernard michael
01st Oct 2013 15:33

I'm intrigued. What was the nature of the urgent need

As an idea why don't 20/30 of us set up a separate practice, dump all our rubbish clients into it and sell it to one of the unprofessional accountants that appear occasionally on the site

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Replying to muppet1903:
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By I'msorryIhaven'taclue
01st Oct 2013 15:55

Cunning Plan

bernard michael wrote:

As an idea why don't 20/30 of us set up a separate practice, dump all our rubbish clients into it and sell it to one of the unprofessional accountants that appear occasionally on the site

I'd always thought that would be a cunning plan - writing to every accountant in sight offering to take their d-listers off their hands - and then flogging the resultant client-bank to increase my retirement fund.

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Sarah Douglas - HouseTree Business Ltd
By sarah douglas
01st Oct 2013 20:09

Put a stop to it.

Hi 

I would send a very firm email to your friend (NOT)???? stating that you will have her books delivered back to her or him and inform them that you have blocked their mobile, their email and their Facebook and not to contact you again. Never reply or be tempted and they will go away.  If they need any further work done they can bring the work to a new accountant just make sure the work is reconcile to a certain point.    It sounds like your health is far more important here and regardless of  whether you want to keep your practice, which I hope you do.  Also arrange for the books to be delivered by parcel force or courier and do not even meet them. 

Take a well earned break and do not allow someone to bully you like that.   I have set my email to  delete certain email addresses in the past so I do not even know if they have emailed me.   I was actually in same situation a couple of years ago.  The best think I did was to tell them to go where the sun don,t shine.  As for the person being a friend , no friend treats someone like that. Personally I really dislike Facebook as it is really horrible when you get someone like this.  Please do not isolate yourself and start meeting your friends and people you really care about rather then spending time on facebook. 

Your confidence will come back and just remember that person does not give a brass Irn bru about you as they say in Scotland,  so do not even give them a second thought.  It is hard but each day it just becomes easier and certainly do not let someone like that get to you. 

 

Thanks (1)
Replying to 0098087:
By JCresswellTax
02nd Oct 2013 14:30

WHAT!?!?!!?

sarah douglas wrote:

Your confidence will come back and just remember that person does not give a brass Irn bru about you as they say in Scotland,  

No we don't!

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By countrygirl
01st Oct 2013 21:08

Chin up

We've all been there.  Often, so called friends, are the absolute worst clients.  Don't be bullied, life's far too short.  Heed Sarah's advice and move on.  I know it's easier said than done, but long term you will feel better for it.  No one should have to deal with a bully.  From a fellow small practitioner in the South, who has often thought of putting her practice up as free to a good home on gumtree!!!

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By Sarah Offord
01st Oct 2013 21:43

Thank you again Aweb for keeping me sane!

Thank you to everyone who has responded. I posted this afternoon from a very dark place and was feeling concerned for my own mental health (honestly, I'm being serious!).

A few hours off and a strong drink later I feel much better, more so because of the feedback and supportive messages. So thank you!

I read an interesting quote the other day:

“Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says I'll try again tomorrow.”
Mary Anne Radmacher

So tomorrow begins project "Ground Zero" where I will be sacking all of the clients who have heckled and hassled me to the point of frustration on both our parts (possibly quite a few hence ground zero) and start to build up a practice that doesn't turn me into a jibbering wreck.

Ok rant is definitely over now! Tomorrow is another day (and I have gin left over in case tomorrow sucks too).

On a completely unrelated note, I wonder if I could sleep off a sneaky afternoon tipple before the school run? (JK - don't call social services)

Thanks again!

SD

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By refs8
01st Oct 2013 23:52

Once returned the books and records to a client by dumping them in there hair salon in front of a lot of customers, saying I resign great feeling!,

Thanks (4)
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By merlyn
02nd Oct 2013 07:29

Educate or ditch them

If you can't educate the client into the way you work then ditch them.

I went to a seminar this weekend and one of the speakers who runs a lot of big companies said that no-one has his mobile number, on his business cards etc he puts the number of a call handling place so "time vampires" as he called them can't just call him when they feel like it.

Luckily all our clients are nice (mostly as we ditch the rubbish one's really quick) but it does sound like a pretty sensible thing to do.

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By tom123
02nd Oct 2013 08:57

An inspirational former MD told me

A few years ago, an inspirational md told me:

Pressure is what gets you up in the morning.

Stress puts you in bed in the afternoon.

 

I suffer from a few minor health complaints - but they are really affected by stress. Not pressure, which makes work have a sense of achievement.

The trick is to find a way to cut out the stress, but not the pressure. (or not all of it).

Remember - you are in business, so 'Your business your way'

 

good luck

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By ireallyshouldknowthisbut
02nd Oct 2013 09:05

Pop this in your drawer

Its my practice

I am the boss

I make the rules.

If you don't like it I don't act for you. 

 

 

Take care.

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By Sheepy306
02nd Oct 2013 10:10

Just curious
Was wondering if you now know what the urgent accounting matter was? Debt collectors on their doorstep or just couldn't get their debits and credits on the correct side?
Glad you've cleared your head, well done ;-)

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By MissAccounting
02nd Oct 2013 12:25

To echo the above comments keep your chin up and if that situation arises again you just need to ignore the client until its convenient.  It doesnt matter whether you were at the loo or in bed with Brad Pitt if you are away from the "office" then the client simply has to wait, a VERY long wait should I ever happen to be in bed with Brad Pitt! But there is never an accountancy emergency in my experience and it can always wait the hour or so until you are available again.

I always make clients like that wait before I call them back just to swing a bit of power back to me if they are thinking they can call me whenever they want to etc.

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By The Black Knight
02nd Oct 2013 12:58

Fiendship

That is not a friend! Friends do not do that sort of thing.

Some inadequate people see friendship as your allowing them to visit you an a Sunday, interrupt your dinner let your kids go hungry waiting while you pleasure yourself completing their last minute vat and or payroll issues. Then take extended credit and threaten you when you ask for payment saying we have been friends a long time.

We've all had them.

The best thing you can do is introduce them to someone you don't like.

As for a client? Why would you want to help someone like that and give them an advantage in life?

 

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Sarah Douglas - HouseTree Business Ltd
By sarah douglas
02nd Oct 2013 16:25

I know plenty who do

Well I know plenty who do.  I was trying be supportive other that ( No we don,t ) not sure what difference it makes .  But I do apologise if it has upset you for some reason

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Replying to bernard michael:
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By The Black Knight
02nd Oct 2013 16:32

makes no difference

sarah douglas wrote:

Well I know plenty who do.  I was trying be supportive other that ( No we don,t ) not sure what difference it makes .  But I do apologise if it has upset you for some reason

I cud ne tell ya one scottish dialect from another!

never explain never apologise

Say "so sexy" instead of sorry

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Replying to teresaweezer:
Sarah Douglas - HouseTree Business Ltd
By sarah douglas
02nd Oct 2013 16:59

So Sexy

I like that one. It is truth what you say about one Scottish dialect from another !" Being Irish though I really love some of them.  I like your "so sexy " instead of sorry.

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By youngloch
02nd Oct 2013 17:06

Friends and family - avoid!!!

I have a family member who is a client and politically it is just a nightmare. When I send him his bill I get clear comments that I should be doing it for free................!! The trouble is that you're then stuck because it's not easy to tell a close family member where to go without then causing a rift in the family as a result! We all learn but many of us will be stuck with the original mistake until their retirement (soon may it come!!!!!)

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By youngloch
02nd Oct 2013 17:11

.... and my strategy for nagging clients is....

We all have the clients who demand we stop now. Well I will not stop when they want unless it is an absolute emergency. I have a standard phrase I use which gives them no comeback whatsoever "Sorry I couldn't call you back but, as my secretary would have no doubt told you, I was working on another clients case and I know that when I'm working on your case that you won't want me to keep stopping every five minutes to take phone calls so I'm sure you understand. Anyway how can I help?". Nine times out of ten the wind is blown out of their sails and they apologise. How often do the secretaries deal with a monster who turns into a lamb the moment you speak to them?!

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