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Are HMRC for real?

Unreasonable time limits

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So, been dealing with HMRC via email regarding a VAT refund.

I've just received their latest email requesting further information, and requesting a reply by 31 December 2017.

Really? A bit tough that, given that our offices close tomorrow lunch until the new year.

Replies (10)

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chips_at_mattersey
By Les Howard
21st Dec 2017 12:51

I wonder how long HMRC have taken to respond to your previous correspondence!

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Replying to leshoward:
By SteLacca
21st Dec 2017 13:05

To be fair, my last email was only on Tuesday.

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By Vaughan Blake1
21st Dec 2017 13:53

I would ping them back an email saying just that and that they can expect a reply by 31 January.

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By K81
21st Dec 2017 15:06

I received a letter on 14 December requesting a response by 18th December. I have called them & advised bit more time required!

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Bramble
By Chris.Mann
21st Dec 2017 15:22

Come on, you used to work for this (cowboy) "outfit"!

HMRC and Real World - an oxymoron if ever there was one.

I'm sure you've replied to tell them that, the timescale is unrealistic?

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Replying to Chris.Mann:
By SteLacca
21st Dec 2017 15:30

It's almost 20 years since I worked there, before the rot set in, where the target was still a 14 day turnround on correspondence, and 28 days was practically a hanging offence.

And yes, my reply opened with, "Really? By 31 December 2017? ". His reply demonstrated a complete absence of a sense of humour, and simply said he'd extend.

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Replying to SteLacca:
Bramble
By Chris.Mann
21st Dec 2017 15:54

Sincere apologies SteLacca and, yes, that was before the rot set in.
There are similar problems in the Prison Service. The common theme - lack of resources. And, in my lifetime, I don't foresee material improvement.

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By memyself-eye
21st Dec 2017 16:23

They have the resources - they send three non local staff to each meeting (IR35 dispute) not including the facilitator herself - also from HMRC. Different staff deal with the issue every time and they take years (3 so far) not to reach any sort of settlement.

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By D V Fields
22nd Dec 2017 21:47

When would you like the refund?

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Replying to D V Fields:
By SteLacca
23rd Dec 2017 19:31

The client would have liked it what is now 4 months ago. It hasn't been expedited by HMRC writing to the wrong address (despite them having the correct one).

Since I'm not in the office until Jan 2nd, now, it will be held up further.

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